FOH Manager

About Us:

At L'épi Artisan Bakery, we take pride in delivering an exceptional customer experience that combines delicious baked goods, warm hospitality, and a welcoming ambience. We are seeking a dedicated and experienced Front-of-House Manager to lead our team and ensure that every guest enjoys a memorable visit.

Job Description:

As the Front-of-House Manager, you will play a pivotal role in overseeing the day-to-day operations of our dining establishment. You will lead by example, fostering a positive environment for our staff and ensuring that our patrons receive outstanding service that reflects our commitment to excellence.

Responsibilities:

• Supervise and coordinate front-of-house staff, including servers and baristas.

• Train new team members, provide ongoing coaching, and conduct performance evaluations.

• Foster a culture of exceptional customer service, ensuring that guest expectations are exceeded.

• Collaborate with the kitchen team to ensure timely and accurate food delivery.

• Handle customer inquiries, feedback, and concerns, resolving issues promptly and professionally.

• Monitor and maintain the cleanliness and appearance of the dining area, ensuring it meets high standards.

• Oversee inventory of bakery supplies and coordinate orders as needed.

• Implement and enforce health and safety standards to create a safe and enjoyable dining environment.

• Collaborate with the management team to develop and execute strategies to enhance guest experiences and increase revenue.

• Handle administrative tasks such as scheduling and reporting.

Qualifications:

• Proven experience in a supervisory or management role within the hospitality industry.

• Exceptional leadership skills with the ability to motivate and develop a diverse team.

• Strong communication and interpersonal skills.

• Proficiency in handling customer inquiries, complaints, and feedback.

• Detail-oriented and committed to maintaining a clean and organized environment.

• Ability to remain calm under pressure and adapt to changing circumstances.

• Understanding of point-of-sale software.

• Availability to work weekdays, weekends, and holidays as needed.

Benefits:

• Competitive salary and potential for growth.

• Opportunity to lead and develop a dedicated team.

• Employee discounts on meals and beverages.

• Ongoing training and professional development.

How to Apply:

If you're an experienced hospitality professional ready to take on a leadership role, we encourage you to apply. Please submit your resume along with a cover letter outlining your relevant experience and your management philosophy to

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Benefits:

• Employee discount
• Free food

Application Question(s):

• Are you willing to work Thursday - Sundays?

Experience:

• Management: 1 year (Preferred)

Work Authorisation:

• Australia (Required)

Work Location: In person