Youth Residential Support Worker

About the role

ABOUT THE ROLE

We are looking for a motivated and passionate Youth Residential Support Worker with flexibility to work at the Brunswick West and South Morang refuges:

• The First Response Youth Service in South Morang is an innovative new model designed to respond to youth homelessness via a place-based approach in the north-eastern growth corridor of Melbourne.
• The Youth Residential program provides crisis accommodation and 24/7 support to young people and young families who reside in the Hope Street refuge in Brunswick West.

Service delivery is based on the enhanced youth refuge model aiming to improve outcomes for young people as part of a homelessness prevention approach. You will contribute to the safe place where young people and their children are supported to move from a situation of crisis, uncertainty and risk to a situation of calm and empowerment to make decisions about their own lives.

On a day-to-day basis you will:

• Provide support and assistance with living skills, connections with the community, personal and social development, employment, education and training.
• Assist young people to follow up actions from their case management plans including housing, income, education and training, health and wellbeing, general living skills and recreational activities.
• Complete client file notes as needed and assist with administration duties to help operations run smoothly.

This position is casual, and availability is required for day, evening, and/or weekend shifts.

The shifts are:

• 8:30am – 4:30 pm
• 4:00pm – 11:30 pm (Sleepover) 7:30am -9:00am

WE CAN OFFER YOU

• Casual position with attractive penalty rates
• Purpose-built refuge service located in South Morang + one of the longest standing youth refuges in Brunswick West.
• Leading purpose driven NFP organisation
• Experienced and supportive team
• NFP salary packaging up to $18,550 of your salary tax free
• Close to public transport and free street parking

ABOUT YOU

• You have a bachelor's degree, or you are in your final year of a Social Work, Youth Work, or relevant health/ welfare related qualification.
• You have work experience in youth focused practice frameworks such as strengths based or trauma informed practice.
• You have experience or knowledge of crisis accommodation settings including but not limited to youth homelessness.
• You have sector knowledge or experience understanding of young people's trauma with complex needs, including homelessness, family violence, alcohol, drugs and/or mental illness.
• You pride yourself on your ability to motivate and advocate for clients to achieve outcomes.
• You are competent using the full suite of Microsoft applications.

If you have experience working with young people in delivering effective youth-focused trauma-informed services, we want to hear from you

Why You'll love working here

Position Description : YRSW Whittlesea & Brunswick West (casual) PD

Additional Attachment : YRSW Whittlesea & Brunswick West (casual) PD

• Please refer to the Position Description
• Please provide a cover letter, statement addressing the selection criteria and resume.Please note applications that do not address the selection criteria will not be shortlisted.
• Please address your cover letter to: Hang Pham, Program Manager Northeast
• Only shortlisted candidates will be contacted. Application closing on 30/10/2025 at 5 pm.

ENQUIRIES

If you have any questions about this role, please contact our People and Culture department using the subject line or call Program Manager (Northeast), Hang Pham on

If your experience looks a little different to what we have identified but you have relevant skills, please get in touch with us.

Additional Information

If you require workplace modifications, please advise so that we can discuss your needs and the modifications that can be made to the recruitment process and the position.

At Hope Street we have an inclusive culture where our employees' unique contributions are celebrated. We strive to reflect our community and strongly encourage candidates from a diverse range of racial, social, cultural, gender and disability backgrounds. We strongly encourage Aboriginal and Torres Strait Islander people to apply.

Hope Street is a child safe organisation, and we are committed to ensuring the safety and wellbeing of children. To ensure the highest standards of protection for children, employment at Hope Street is subject to a range of screening requirements which includes satisfactory Police Checks (National and International) and a Working With Children Check.

Please quote in application: Youth Residential Support Worker via Pro Bono Australia.

Profession: #Community_Services, #Social_and_Support_Work

Sector: #Community_Development