Senior Case Manager

About The Role
The Way Out There program is part of MacKillop Family Services Southern Services, within the Out-of-Home Care (OoHC) Division. Based in Dandenong South, the program supports young people in the Southern Metropolitan Region of Melbourne who are unable to live with their families due to complex needs and challenging behaviours.

Funded to provide 40 placements, the program offers a continuum of care, from short-term to long-term residential support, alongside case management and an Enhanced Lead Tenant model. Our focus is on creating safe, stable environments where young people can begin to heal, grow, and thrive.

This role sits within the Southern Services Division and reports to the Residential Care Case Management Coordinator. You'll be part of a dedicated team committed to making a meaningful difference in the lives of young people.

This is a full-time ongoing opportunity based in Dandenong South, VIC within our Residential Care (OOHC) Southern Services program. The position reports to the Residential Case Management Coordinator.
Key Selection Criteria
To Be Successful In This Role, You Will Have

• Relevant Diploma or Bachelor Degree with experience; or Relevant Certificate with substantial experience.
• Demonstrated ability to assist in leading a team, and support in the delivery of high-quality services in a positive work environment.
• Well-developed skills in assessing risks, needs, and safety of children, young people and families.
• Expertise in responding creatively to the needs of children, young people, and families with complex issues.
• Demonstrated knowledge and experience working within the community sector, including residential care, home based care, disability, family specialist and family reunification.
• Experience in case management and the ability to effectively manage complex caseloads is highly desirable (particularly in supporting young people with diverse and challenging needs).

Please address the full Key Selection Criteria outlined in the PD as part of your application.
For a full position listing, please click APPLY. The Position Description is available for review at the bottom of the page.
For More Information, Please Contact
Lane Sharrock at

Our Offer

• Remuneration - Hourly Rate of $55.72 to $58.19 as outlined in the SCHCADS Award Level 6, dependent on qualifications and experience.
• Salary packaging – We can help you to maximise your salary packaging up to $18,550 per year, which allows you to reduce the amount of tax you pay.
• Paid Training - Industry specific training including Therapeutic Crisis Intervention (TCI), Sanctuary and Cultural Awareness training.
• Fitness Passport - Which is a discounted workplace health and fitness program available to you and your family. For a fraction of the price of a regular gym membership.
• Employee Assistance Program - Free access to a wide range of options with all aspects of life such as social, financial, physical, mental health by providing counselling and coaching supporting relating both to your circumstance, even including health advice from qualified nutritionists.
• Supportive Environment - Monthly supportive meetings with your direct manager.
• Sanctuary Organisation - MacKillop's work is underpinned by the Sanctuary Model, an evidence-supported, whole of organisation framework that brings our values to life. The model reinforces our ability to create a safe environment that teaches people to cope effectively with stress and trauma, and to heal.

You Must Have a

• Valid and current Driver's Licence;
• Satisfactory Criminal History Check (paid for by MacKillop);
• Valid Employee Working with Children Check;
• Valid and current NDIS Workers Screening Check (for risk assessed / client facing roles).

Our Commitment
MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person at MacKillop has the right to be safe and to be treated justly. We value every person's ability, cultural or linguistic backgrounds, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

It is our goal that MacKillop Family Services continues to evolve as a culturally safe, culturally competent, and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for this position.
Shortlisting for this position may commence immediately so please submit your application as soon as possible.