Senior Project Officer, APS6, SASD, EA2025/178

• Do you want to work at an agency where each day reveals new opportunities to work on some of the biggest issues facing consumers and businesses and have opportunities to pursue new and exciting pathways?
• Do you want to work at a place where smart and dedicated people from all walks of life collaborate to work on meaningful matters?
• Do you want to contribute to strategic and operational projects in the ACCC infocentre?

Then this is the place for you
At the ACCC, we're proud of the impact we can make together. We understand the responsibilities and challenges that come with a fast moving and ever-changing environment. Our high performing culture is built on a foundation of care, support and inclusion. It's why we're driven by connection and collaboration, sharing our skills, knowledge and support with each other freely and frequently. It's why we prioritise the wellbeing of our people and empower them to work autonomously, flexibly and courageously. At the ACCC, we believe the best version of you is the one that's true to who you are – and that's the you we want working alongside us.

We value flexibility, and all roles and are available on a full-time, part-time or job-share basis.

Applicants from diverse backgrounds including First Nations peoples, people with disability and those from different cultural backgrounds are encouraged to apply.
About The Role
The Infocentre is seeking to fill current and anticipated vacant Senior Project Officer role/s across its three work streams: Operations, Support and Engagement. We will also create a merit pool from this process to draw from as further opportunities arise.

Senior Project Officers carry out, under limited direction, work that is complex, technical and/or sensitive in nature. They support projects, initiatives, and activities across the Infocentre that contribute to the area's priorities and goals and drive process efficiency and improvements.

Senior Project Officers largely work in line with established practices, regulations, best practice principles, operating instructions, and procedures. They seek direction from more senior staff on complex or sensitive decisions as necessary.

What You Will Do As a Senior Project Officer

• Undertake research, analysis and evaluation processes and communicate findings to contribute to strategic and operational projects
• Prepare written correspondence, guidance, briefs and reports for internal and/or external stakeholders
• Develop and maintain relationships with internal and external stakeholders
• Assess and monitor reports from the public based on compliance with laws administered by the ACCC and its Compliance and Enforcement Policy, ensuring relevant matters are referred to triage.

About You
In order to succeed in the role, you will have:

• Demonstrated experience leading a service delivery team or project team in a fast-paced and large complex people-centred organisation.
• Excellent communication and interpersonal skills with the ability to build effective relationships with stakeholders and influence outcomes.
• A well-developed ability to organise and prioritise a demanding workload across multiple projects with competing deadlines.
• Ability to plan, develop, deliver, and review training programs for peers and lower classification levels (contributing to PIO training and the on-boarding APS5 or APS6 staff).

Candidates located in Canberra will be highly desirable, particularly for operational roles as the contact handling team is based in Canberra. However high performing candidates from other locations where other Infocentre staff are located will also be considered, including Brisbane, Melbourne and Perth.

To find out more about us and the role, please read the Candidate Kit.

How To Apply
You will be asked to respond to the statement of claims of no more than 800 words and submit your resume with key outcomes or what you are most proud of in each role you have held (2 pages maximum).

Salary:
$99,562 - $111,590 (plus 15.4% superannuation)

Contact Officer:
Sharna Coates,