Virtual Veterinary Receptionist and Administration Assistant for a Veterinary Hospital in Australia

21 hours ago

Cranbourne Australia Virtual Coworker Full time $45,000 - $65,000 per year


• Answer and manage phone calls, schedule appointments, and update client records in the CRM system.

• Provide general administrative support, including data entry, email management, and document preparation.

• Coordinate vet and nurse rosters, manage calendars, and assist with scheduling.

• Perform bookkeeping tasks in Xero, including invoices, receipts, and reconciliations.

• Verify employee hours daily for payroll in Tanda.

• Maintain accurate contact lists and databases, ensuring client and patient details are up to date.

• Support the nursing team by handling client inquiries and follow-ups to ensure excellent service.

• Upload digital content to Facebook, Instagram, and the website to support marketing efforts.

• Prepare correspondence, accounts, and billing, ensuring clear and accurate communication with clients.

• Communicate proactively with clients about patient updates and special cases.

• Manage reminder systems, digital files, and stock control, and follow clinic policies and procedures.

• Foster a positive, respectful, and supportive work environment with all team members.

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