Senior Manager, Intelligence

• Lead a team to develop data-driven intelligence insights that enhance decision-making and drive business performance

• Newly establised function in mission critical organisation- a rare greenfield opportunity

• Full time, ongoing role based at Burwood East

Triple Zero Victoria (TZV) provides the critical link between the Victorian community and the state's emergency services agencies. It provides Victoria's 24-hour emergency call-taking and dispatch services for Police, Fire, Ambulance and VICSES.  

This integration of emergency services communications within Triple Zero Victoria is unique in Australia and rare worldwide. The team at Triple Zero Victoria is deeply committed to the community it serves and is among the most dedicated and highly skills in its field.

The Senior Manager, Intelligence plays a crucial role within the Governance, Strategy, and Intelligence Department, focusing on developing an internal intelligence capability that bridges raw intelligence and organizational strategy. This ensures decisions are driven by validated data, threat projections, and operational realities to support business decision-making.

The role involves collaborating with senior internal and external stakeholders to understand intelligence needs and deliver actionable insights that enhance business performance. Additionally, the Senior Manager will work across departments to ensure data integrity, optimize reporting and analysis processes, and improve the overall intelligence capability at TZV.

Day to day responsibilities include:

• Oversee and mentor the team responsible for developing and delivering key intelligence services and reporting products, ensuring the timely provision of actionable insights aligned with business priorities and user needs, including insights on current standards for the Emergency Management Commissioner and other key stakeholders.

• Develop and implement the TZV Intelligence Strategy and enterprise intelligence framework to align with TZV's organisational objectives and strategic plan.

• Enable appropriate data governance structures to support effective assurance and executive oversight of TZV's data and information, in line with legislative and policy requirements.

• Lead the development and maintenance of information-sharing frameworks, memorandums of understanding, and protocols for business units within TZV.

• Develop and maintain strong relationships with internal and external stakeholders, including key State and Commonwealth intelligence and emergency management agencies.

• Engage with senior stakeholders to understand their intelligence needs, communicating insights and recommendations effectively to non-technical stakeholders while overseeing the implementation of best practices for data analysis, modelling, and intelligence offerings.

As the Senior Manager, Intelligence, you will demonstrate the following skills and experience:

• Tertiary qualification in intelligence analysis, criminal justice, political science, data analytics, information technology, or mathematical sciences, with substantial management experience in intelligence operations, including leadership of multi-disciplinary analytical teams.

• Proven senior management experience in intelligence, analysis, or similar roles, with the ability to produce strategic assessments and brief executives and senior stakeholders.

• Demonstrated expertise in developing and implementing  intelligence strategies to align with organisational priorities, including threat assessments and risk mitigation frameworks, and in leading and mentoring a multidisciplinary team of analysts and technical specialists.

• Strong stakeholder engagement skills, with experience sharing intelligence and addressing insight gaps, and collaborating with business leaders to identify opportunities for leveraging data to improve processes and outcomes.

• Excellent interpersonal skills, with the ability to work collaboratively with a wide range of stakeholders, and a proven track record of effective leadership in managing high-performing teams.

• Desirable experience in the public sector, emergency services, law enforcement, or regulatory environments; understanding how to maimise the value of advanced analytics techniques, predictive modelling, machine learning, statistical analysis, and understanding of government performance reporting standards.

You will be supporting a critical service to the Victorian community and will be rewarded with a competitive salary, flexible working arrangements and employee benefits including:

• Employee assistance program for employees and eligible family members
• Discounted health insurance, banking services and gym membership
• 'Memberlink' discount card, accepted by 1,000's of retailers and services providers
• Free staff parking at all our sites
• Salary packaging options after an initial service period

Triple Zero Victoria is committed to the principles of equal opportunity, and diversity and inclusion for all. We value the unique backgrounds, experiences, and contributions that each person brings to our workplace. We encourage and celebrate diversity in all forms - gender, religion, ethnicity, LGBTQIA+, disability and neurodiversity. Aboriginal and Torres Strait Islander candidates are strongly encouraged to apply for our roles. Our aim is to create a workforce that reflects the Victorian community in which we live.

Click the 'Apply' button which will direct you to the Triple Zero Victoria Careers Portal. From here you can submit your application, which should include a current resume and cover letter outlining your interest in the role and linking your experience to the position.

Please note: all applications must be submitted via our Triple Zero Victoria Careers Portal. We kindly ask that you do not send your application by email as we require you to complete a mandatory application form to accompany your application.

For a confidential discussion, please email

Recruitment agency applications will not be accepted.

Applications must be submitted by 11.59pm, Sunday 31 August 2025.

Applicants must be an Australian or New Zealand Citizen or a Permanent Resident. If you have applied for an ongoing position, you can only be considered for a fixed term period of employment that does not exceed your visa term. Employment will be subject to providing evidence of your Australian working rights.

Preferred candidates will be required to complete a Pre-employment Medical Declaration, with employment subject to a National Police Check clearance.

If you require any adjustments to the recruitment and selection process, please do not hesitate to get in touch with Triple Zero Victoria's Careers team via