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National Customer Relations Team Manager

2 weeks ago

Caboolture, Queensland, Australia Taipan Pty Ltd Full time $90,000 - $120,000 per year

Taipan is proud to be one of the top 10 hydraulic companies in Australia, and we're experiencing rapid growth

We are excited to announce a new position within our team We are seeking a dynamic individual to assist in leading our National Sales Team. As the second-in-command to the National Sales Manager, you will play a crucial role in driving our sales strategy and success.

If you're interested in something a little different and want a rewarding career in the Hydraulics Industry, apply now and see where Taipan can take you

What you'll be doing:

  • Assist with the management of a National team of Customer Relations Managers.

  • Report creation and monitoring.

  • Direct customer interaction face-to-face, phone and email.

  • Participating in the implementation of projects and driving department strategy through project development.

  • Onboarding of new staff and providing company and systems training.

  • Up to 10 days per month of interstate travel.

  • Assisting with large quotes and tenders.

  • Monitoring department communications channels and providing real-time support to the team on a transactional basis.

  • Monitoring key accounts, reporting and acting where necessary.

To be successful, you'll need some or all of the following:

  • Be coachable and take pride in your work.

  • Proficient experience in B2B sales.

  • Hydraulics industry experience preferred.

  • Proficient experience in systems, office suite, ERP, and CRM.

  • Past experience in Dynamics 365, Business Central, Sales or CRM is an advantage, but not essential.

  • Experience leading a team.

  • High-level communication and interpersonal skills required.

The perks

We believe that if you are fulfilled and happy in your personal life, this will reflect in your work, so we have recently implemented a Dreams Program to help you reach your personal goals. We have a team of financial experts that have joined forces with Taipan to give our staff free 1 on 1 sessions with professional money coaches that can help people at all stages of life.

As well as this, we can also appreciate a job well done and show this through annual salary reviews and opportunities for career progression. We always aim to promote from within, so wherever you start, you can have an exciting career path ahead of you, in fact, 90% of our Leadership Team started in lower-level roles and moved their way up

A few more of our perks include:

  • Competitive Salary and access to a company vehicle when required

  • Monthly staff lunches and morning teas

  • Employee Assistance Program

  • You'll receive a tonne of Taipan merch

  • A dedicated Training Team to ensure you have all the skills you need to succeed at Taipan

  • Quarterly personal development sessions

  • Regular personal development seminars and training

  • Team events

  • Free onsite parking

  • Stable employment at a rapidly growing company with plenty of room to grow

Who are we?

We are an Australian owned business specialising in Hydraulic hose and fittings that have been in operation for 30+ years and have 5 branches across the country.

Our company mission? Simple: Create a base of raving fans.

And guess who's front and centre in this fan club? Yep, our amazing staff