Customer Service

12 hours ago

Toowoomba, Queensland, Australia Homestyle Bake Pty Ltd Full time

Customer Service & Administration Officer (Level 3)

Permanent Part-Time | Toowoomba

Do you enjoy supporting customers while keeping operations running smoothly?

Are you an experienced customer service or administration professional looking for a stable, part-time role with a supportive, down-to-earth team?

Homestyle Bakeries Pty Ltd is looking for a Customer Service & Administration Officer (Level 3) to join our Toowoomba office. This is a permanent part-time role, approximately 20 hours per week, Monday to Friday, 9:00am – 2:00pm, with some flexibility for the right person.

About the Role

In this role, you'll be a key point of contact for our customers while also providing essential administrative support to our operations. You'll work across both Homestyle Bake (Toowoomba) and Gold Coast Bakeries, helping ensure orders, records, and customer enquiries are managed accurately and efficiently.

This role suits someone who is comfortable working independently, uses good judgement, and takes pride in getting the details right.

Your responsibilities will include:

  • Managing customer enquiries via phone and email, resolving issues professionally and end-to-end
  • Entering, processing, and coordinating customer orders accurately
  • Supporting sales and marketing teams with administrative tasks
  • Processing returns, credits, and payments in line with internal procedures
  • Maintaining accurate customer and order records across business systems
  • Liaising with internal teams to ensure smooth day-to-day operations
  • Assisting with ad-hoc administration tasks as required

About You

We're looking for someone who brings both experience and a positive attitude.

You will ideally have:

  • Previous experience in customer service and administration (highly regarded)
  • Strong written and verbal communication skills
  • Excellent attention to detail and accuracy
  • Confidence using Microsoft Office (Word, Excel, Outlook)
  • The ability to prioritise tasks and manage competing deadlines
  • A professional approach to handling confidential information
  • A team-focused mindset, with the ability to work independently when required

Experience with order processing, invoicing, or internal business systems is advantageous, but training will be provided.

What We Offer

  • Permanent part-time employment (approximately 20 hours per week)
  • Competitive hourly rate aligned with Clerks Award Level 3, plus superannuation
  • A friendly, supportive team in a family-owned business
  • Newly renovated office environment
  • Occasional work-from-home flexibility (after training)
  • Opportunities to grow and develop within the business
  • Fresh bread daily and baked treats in the break room

About Us

Homestyle Bake and Gold Coast Bakeries are family-owned and operated businesses supplying wholesale and retail bakery products across South-East Queensland. We value quality, reliability, and genuine relationships with our customers and our people.

If you're an experienced customer service and administration professional looking for a stable, enjoyable role where your contribution truly matters, we'd love to hear from you.

Apply today and join our baking family.

Thank you for your interest

We'll be in touch with shortlisted candidates in early January to start the next steps.

  • Customer Service Officer

    5 days ago

    Toowoomba, Queensland, Australia Active Medical Full time

    Are you passionate about helping people and delivering truly memorable customer experiences?At Active Medical, you won't just have a job—you'll be part of a team that genuinely cares about making a difference in healthcare every single day.Our team are expanding and we're looking for a people-focused Customer Service Officer to join our amazing Toowoomba...

  • Customer Service Assistant

    2 weeks ago

    Toowoomba, Queensland, Australia Master Hire Pty Ltd Full time

    WHO WE AREMaster Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in...

  • Customer Service Specialist

    14 hours ago

    Toowoomba, Queensland, Australia Suncorp Full time

    Drive your career forward with Shannons – Join our team of Motor Enthusiasts in ToowoombaStart Date: Wednesday 28th January 2026We're looking for motoring enthusiasts to join Shannons full-time, Monday to Fridayin our Toowoomba office.At Shannons, we don't just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share...

  • Customer Service Specialist

    11 hours ago

    Toowoomba, Queensland, Australia Suncorp Group Full time

    Drive your career forward with Shannons – Join our team of Motor Enthusiasts in ToowoombaStart Date: Wednesday 28th January 2026We're looking for motoring enthusiasts to join Shannons full-time, Monday to Friday in our Toowoomba office.At Shannons, we don't just insure vehicles — we live and breathe them. Join a team of genuine enthusiasts who share...

  • Administration & Customer Service Officer

    5 days ago

    Toowoomba, Queensland, Australia Cleanaway Operations Pty Ltd Full time

    About UsJoin us at Cleanaway and contribute to making a sustainable future possible, together.We transform waste into resources and renewable energy.  When you start to think of waste as a resource, it opens a world of possibilities.As a high growth, ASX listed organisation with over 10,000 employees, our goal is to be recognised by our customers as the...

  • Full Time Customer Service

    5 days ago

    Toowoomba, Queensland, Australia Telstra Full time

    Employment TypePermanentClosing Date31 Dec :59pmJob TitleFull Time Customer Service & Sales Consultant TOOWOOMBAJob SummaryAs a Retail Sales Consultant, you are passionate about delighting Telstra's customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach...

  • Customer Service Assistant

    3 days ago

    North Toowoomba, Queensland, Australia Master Hire Pty Ltd Full time

    Master Hire is a family owned, award winning Hire Company based throughout SouthEast Queensland and Northern New South Wales. Our company provides hire solutions for the construction, industrial, mining, trades and DIY markets. Our aim is to be the number one service provider of hire products in our chosen markets. Since our doors first opened in September...

  • Customer Service Legend

    5 days ago

    North Toowoomba, Queensland, Australia Darling Downs Garage Doors Gates Full time

    We're Hiring a Winner – Join Our Admin TeamLocation: North ToowoombaJob Type: Full-TimeWe're chasing a driven, can-do legend who loves keeping things organised and the team firing on all cylinders.At Darling Downs Garage Doors & Gates, we're growing fast — and we want a winner who's ready to step up, own their role, and grow with us.Who We're Looking...

  • Customer Care Consultant

    3 days ago

    Toowoomba, Queensland, Australia Active Medical Supplies Pty Ltd Full time

    Our team are expanding and we're looking for a people-focused Customer Service Officer to join our amazing Toowoomba team This role is entry-level, and we'd love to provide training and mentorship alongside our highly experienced Toowoomba team, providing a great opportunity to start your career journey in the impactful and rewarding healthcare...

  • Administration & Customer Service Officer

    5 days ago

    Toowoomba, Queensland, Australia Cleanaway Full time

    Vacancy no:522920Work type:Fixed Term - Full TimeLocation:Toowoomba QLD AustraliaCategories:Administration