PITC Quality and Performance Coordinator

Partner in the Community (PITC) Quality and Performance Coordinator

Full-time - Permanent

Moonah/Mowbray, TAS

Are you passionate about driving quality, empowering teams, and creating meaningful impact in the lives of people with disability, their families, and carers?
Baptcare is seeking an experienced and values-driven Quality and Performance Coordinator to support excellence across our Partner in the Community (PITC) program.

About the Role

As the PITC Quality and Performance Coordinator, you'll play a key role in ensuring the highest standards of quality, compliance, and performance across all areas of our program.

You will:

• Champion a culture of continuous learning and improvement.
• Design and deliver professional development and training initiatives for PITC teams.
• Lead improvement projects aligned with the NDIA Performance Management Framework and Baptcare's Balanced Scorecard.
• Collaborate with internal and external partners, including NDIA, to enhance service outcomes.
• Conduct quality audits and provide data-driven insights to inform best practice.

Your expertise will help Baptcare continue to deliver exceptional, person-centred services that make a real difference in the community.

About You

You're a motivated and collaborative professional who thrives on improving systems and empowering others. You bring:

• Experience in designing and delivering training and professional development programs.
• Strong understanding of the Disability, Child, Youth, and Family Services sectors and the NDIS.
• A passion for continuous improvement and evidence-based practice.
• A strengths-based, person-centred approach to leadership and engagement.
• Certificate IV in Training and Assessment (or equivalent) and at least two years' experience working with people with disability.

About us
We are proud to be part of the merged care organisation that will be known nationally as BaptistCare. As a for purpose, Christian care organisation, we are committed to providing exceptional support and services across Australia. Together BaptistCare (NSW, ACT, WA) and Baptist Care SA we employ over 12,000 dedicated employees and support over 38,000 customers to help people live well with dignity and purpose. From older Australians and their families to people facing significant disadvantage, our passion and our priority are the customers we serve. We strive to deliver care as it should be – with people right at the centre

How to Apply

If this role sounds like a good fit for you, we'd love to hear from you.
Click 'Apply Now' to submit your application. 

Please include a short cover letter telling us:

• What interests you about this role
• What strengths or experiences you'd bring

Only short-listed applicants will be contacted.

• Applicants must have the right to work in Australia.
• The successful applicant will be required to undergo a National Criminal History check.
• A medical assessment will be conducted to see if you are physically capable for the role
• Must be willing to obtain a NDIS Worker Screening check
• Must have a relevant Working with Vulnerable People Check

If you require support with the application process, please contact Eman on 

At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs. 

Baptcare is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. 

Baptcare (VIC, TAS) is proud to be working towards uniting with BaptistCare (NSW, ACT, WA) and Baptist Care SA, to create a newly merged national care organisation committed to providing exceptional support and services across Australia. Together, we are building on a shared history of care and compassion, expanding our reach, and strengthening our mission to help people live well with dignity and purpose.