Business Operations Manager

Position Summary

The Business Operations Manager plays a pivotal role in ensuring the smooth and efficient delivery of Janison's ICAS Assessments products across Australia, New Zealand, and the Asia-Pacific region.

Reporting to the Chief Operations Officer, this position provides high-level business, administrative and project management support and serves as a key point of contact for internal teams and external stakeholders. The role is instrumental in aligning operational activities with strategic goals through schedule coordination, stakeholder engagement, and logistical planning.

Duties & Responsibilities:

• Develop, implement, maintain, and report on master schedules and operational plans within the ICAS Assessments unit.
• Lead, support, and communicate regularly with the Business Operations team.
• Coordinate cross-functional projects and operational activities, especially those involving international resellers and testing centers.
• Provide expert support and strategic advice for the delivery of assessment products and manage supplier and logistics needs.
• Act as a central contact point across departments, ensuring seamless information flow and alignment.
• Consult with stakeholders to define project scopes, communication strategies, and milestones.
• Proactively identify areas for improvement and lead strategic initiatives that enhance business value.
• Manage end-to-end contracts for item and test development, adhering to project management best practices.
• Plan and oversee external events and operational activities, including occasional travel.
• Oversee test delivery and logistics for international resellers and BAU products.
• Build and maintain strong relationships with internal teams and external clients to drive outcomes.

Direct Reports: 1

Experience, Skills & Qualifications:

Essential:

• Proven experience in business operations, process improvement, or a similar leadership role.
• Strong organisational skills with the ability to manage multiple projects and timelines simultaneously.
• Excellent verbal and written communication, negotiation, and interpersonal skills.
• Demonstrated experience in operations management and stakeholder engagement.
• High level of accuracy and attention to detail, particularly in information handling.
• Advanced computer skills, especially in Microsoft Office (Word, Excel, Access, SharePoint).
• Qualifications in Project Management and/or extensive project management experience.
• Experience with large-scale educational assessments, including product or project management.
• Familiarity with commercial contracts, tenders, and logistics coordination.
• Knowledge of online assessment systems and learning management platforms.

Desirable:

• A customer-first mindset with strong interpersonal skills.
• Commitment to collaboration, accountability, and integrity in the workplace.
• Experience working across multiple time zones and managing remote teams.

What We Offer

We are a purpose-driven organisation, offering a 'flexible' approach to work. We understand one size doesn't fit all, so whatever works for the business, the team and your role – means endless possibilities for the flexibility you need.

We also offer:

• Access to our Employee Share Ownership Program. We will match your shares of up to $2,000 per year
• A fifth week of annual leave (conditions apply), a day off for your birthday and 'freebie days' throughout the year
• Parental leave benefit including paid leave, continued super contributions and more
• Flexible ways of working
• A focus on virtual engagement and inclusivity to support our distributed workforce across the globe
• A focus on development and upskilling opportunities (if that's what you're after)

For a glimpse into Janison's culture and to see our regular employee updates, follow Janison on LinkedIn. We'd love you to be part of our community

Next Steps

If you are looking for an organisation that will support your growth, provide you with the flexibility you need and are looking for a greater purpose to exercise your skills, then please submit your application. We can't wait to hear from you

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