Solution Architect

If you're passionate about shaping the future of IT Service Management and driving impactful change, we want to hear from you

At Versent, we don't just deliver solutions—we design what's next. We're seeking a visionary and technically adept Service Now Solutions Architect to help shape the future for our clients within our Epicon group.

If you thrive where technology meets business strategy and innovation, this is your chance to lead with purpose. In this role, you'll work across IT Service Management and IT Operations and vendors, guiding customers to imagine and realise their future-state. With clear ownership of your projects and close collaboration with delivery teams, you'll be instrumental in transforming strategy into impactful, real-world outcomes.

Must be an Australian Citizen and highly desirable hold a Baseline security clearance or NV1 or NV2. The ideal location for this role is Canberra; however, we are also open to considering candidates based in Sydney.

What You'll Be Doing

• Design and deliver complex technical and functional solutions that align with client needs and business goals.
• Analyse current solutions architecture and design and propose solutions that increase business value, optimise performance and enhance quality.
• Identify, establish organisational objectives and assign responsibilities, in conjunction with project lead in the technical execution of system design, architecture and development.
• Lead architectural strategy across Licensing, Consulting, Annuity, Product, and Resell streams, ensuring scalable and high-performing outcomes.
• Collaborate with stakeholders to identify new opportunities, shape business cases, and craft compelling technical solution designs.
• Bridge the gap between business and technology—guiding internal teams, mentoring engineers, and influencing decision-making across the organisation.
• Contribute to the continual improvement (effectiveness and efficiency) of work processes, self, project and technical teams
• Actively seek new knowledge and apply it systematically and effectively in daily work, mentoring others to guide their technical growth
• Communicate effectively at all levels to both technical and non-technical audiences
• Understand and apply policies, procedures and frameworks within the business context
• Balance delivery and presales—you'll be 50% billable and 50% engaged in shaping new business opportunities.

What You Bring

• A degree in Computer Science, Engineering, or a related field (preferred).
• Proven experience leading architectural design across diverse and complex projects.
• Deep understanding of Agile software development, ITSM, and data analytics platforms.
• Minimum 5 years of ServiceNow Experience is MUST with ServiceNow Certifications (prefer Certified Technical/Master Architect)
• Strong commercial acumen with demonstrated presales experience and stakeholder engagement.
• Exceptional communication skills—able to influence, present, and collaborate with both technical and non-technical audiences.
• A mindset of ownership, adaptability, and continuous learning.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth. We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.
• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.
• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There's something for everyone.
• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.
• Connection: Regular social activities across your team and the organisation.
• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do
• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply

If you require any accommodations throughout the interview process, please get in touch with us by emailing

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