Endpoint & Messaging Engineer, APS Level 6, Chief Information Officer

• Canberra, Brisbane, Melbourne, Perth
• Applications close 24 October
• The salary range for this role is $98,716 - $107,053

About The Department
The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government's economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology. We do this by:

• Growing innovative & competitive businesses, industries and regions
• Investing in science and technology
• Strengthening the resources sector.

The APS and the department offer a clear direction and meaningful work. You will be able to create positive impact in people's lives whilst contributing to improved outcomes for Australia and our people.

If you would like to feel a strong connection to your work and you are accountable, committed and open to change, join us in shaping Australia's future.

Please see the

About The Team
About the Department
The department plays a key role in the Australian Government's agenda to create jobs and build a stronger, more resilient and competitive economy. Our work builds on Australia's existing strengths, supports businesses to grow, and drives new opportunities for long-term productivity growth and prosperity. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy, enriched by science and technology.

About The Division
The Chief Information Officer Division (CIO Division) is an exciting, diverse, and dynamic division that drives the digital agenda for the department. Leading the delivery of the department's digital offerings and transformation, the CIO Division partners with business areas and stakeholders to:

• Realise the digital policy objectives of the department,
• Define the department's digital landscape,
• Co-design digital experiences making it simpler to innovate, collaborate and communicate, and
• Drive the innovation and transformation of ICT services.

About The Branch
The ICT Operations Branch is one of three branches within the Chief Information Officer Division (CIOD) and is responsible for the management and deployment of all ICT services to support the running of the organisation. The branch is comprised of teams that support:

• ICT networks and ICT infrastructure
• Cloud platforms and services
• On premises and Hybrid Cloud-based ICT enabling platforms and services
• End user platforms and services
• End users – ICT Support, Asset Management, Executive Support
• ICT-enabled enterprise projects.

The ICT Operations branch is a fast paced and exciting part of the CIO portfolio, and the End User Services team is an important function that provides key critical services to staff and maintains many of the underpinning technologies that allow the department to operate.

About The Section
The End User Services section in the ICT Operations Branch is dedicated to the delivery of high-quality, user-centred digital services that provide stability, security and reliability for the department's staff members and stakeholders.

The section provides critical management, maintenance and innovation of the department's end-user digital technologies, including the standard operating environment (SOE), corporate device management, desktop application packaging (including the Microsoft 365 Apps), collaboration and communication tools, and remote access services.

Our ideal candidate
As an Endpoint & Messaging Engineer you will contribute your skills and expertise in a multi-disciplinary team focused on managing and enhancing quality end user enabling technologies, including Microsoft Windows standard operating environments (SOE), mobile and desktop device management, and enterprise collaboration and communication tools.

You will work closely with team members and team leads to organise and prioritise work activities to achieve agreed objectives, while maintaining and developing key business relationships. You must be a good communicator, team player and possess qualities in line with the expectations for an APS6 in the Australian Public Service Commission's Integrated Leadership System (ILS).

As An Ideal Candidate You Will Have

• Strong stakeholder engagement and management skills.
• Excellent communication skills (written and verbal).
• Dedication to development as part of a team, including through preparation of detailed documentation and supporting colleagues through coaching and training.
• Strong problem-solving or analytical skills with a focus on resolving issues.
• Dedication to quality assurance and continual improvement.
• Ability to work under broad supervision with a high-degree of independence, and also to work collaboratively within a geographically-disperse team.

What You Will Do
Your key responsibilities may include:

• Design, development, maintenance and (Level 3) support for:the Standard Operating Environment (SOE), including desktop productivity software and corporate device configurations (desktop and mobile)
• the enterprise messaging and collaboration environment

• enterprise remote access solutions (virtual desktop and VPN).

• Packaging and deployment of applications.

• Management of automated patching processes.
• Providing expert technical advice across supported platforms and services, including providing input and representing the section in ICT governance and management forums (ICT architectural forums and processes and IT Service Management forums and processes).

These responsibilities would apply across a range of key technologies, such as:

• Microsoft Windows (and related environment management, monitoring and automation tools)
• Microsoft Exchange (Server and Online) and Microsoft Teams
• Microsoft 365 Apps for Enterprise
• Microsoft Intune (device management and configuration) and Group Policy
• Automation products and scripting with Microsoft PowerShell.

Note.
End User Services is particularly keen to hear from candidates with strong skills in Microsoft Exchange and Microsoft Intune, as well as candidates with in-depth experience in automation in an enterprise ICT context.

Eligibility
To be eligible for employment in the APS and the department, candidates must be Australian Citizens.

Positions require a Baseline security clearance and successful candidates will be required to obtain and maintain a clearance at this level.

Notes
The department does currently offer flexible work opportunities for many roles. The majority of the team is based in the ACT, however End User Services is open to hearing from strong candidates in other locations where we have staff members. Please reach out to the contact officer to discuss this further.

This role also includes an expectation of participation in a rotating roster for on-call support out of business hours.

A merit pool may be established and used to fill future vacancies within 18 months from the date the vacancy was first advertised in the Gazette.

Application information
Your application must not contain any classified or sensitive information. This includes in your application responses, CV and any other documents. The selection panel may not consider applications containing classified information.

Please provide a pitch explaining how your skills, knowledge and experience will be relevant to this role and why you are the best candidate for the position. Your pitch can contain no more than 500 words and should align to the key duties listed above.

Please complete your application online and provide your current CV with your application. (CVs must be in .doc, .docx, or .pdf format).

Accessible application documentation is available in other formats on request. Please contact

Please refer to our

Contact Information
For more information regarding this opportunity, please contact Dylan Smith on or via email on