Lobby Ambassador

Additional Information
Full Time basis

Job Number

Job Category
Rooms & Guest Services Operations

Location
The Ritz-Carlton Perth, 1 Barrack Street, Perth, Western Australia, Australia, 6000VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Loyalty Ambassador

• Beautiful location on the Elizabeth Quay waterfront
• Training and Career Development opportunities within an international brand
• Discounts on hotel rooms and food and beverage within Marriott
• Discounts on retail venues around the location
• Recognition and wellbeing programs
• Marriott Life with the Works – Paid Birthday Leave, Sabbatical Leave, and Parental Leave
• Free Employee Meals

About The Role
Duties

• Engage hotel guests to enhance the service experience through activation of all outlet services within the lobby area (e.g., Restaurant & Bar, Front Desk, Business Center, Lounge, etc.).
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide local area knowledge to inform guests about the property and the surrounding area amenities, including special events and local activities.
• Wear the mascot costume and embody the character in a fun, energetic, and professional manner.
• Engage warmly with children and families, creating memorable and enjoyable experiences.
• Greet and interact with guests in a friendly and approachable manner.
• Follow safety and performance guidelines to ensure a safe environment for guests and yourself.

Skills & Experience

• Responsible Service of Alcohol from Nationally Accredited Training provider (RSA)
• I'm Alert Food Safety Certification (from City of Perth)
• Experience working in customer service role preferable
• Passion for customer service.
• A genuine love for working with children and families.
• Confidence performing and engaging in public.
• Physical fitness and stamina to wear the mascot costume for extended periods.
• Reliability, punctuality, and a strong sense of responsibility.
• Flexibility to work during school holidays, weekends, and festive periods.
• Unrestricted working rights for Australia

Only shortlisted candidates will be contacted to go through our selection process.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.