Home Assist Secure Coordinator

We're looking people who want to make a meaningful difference for people in their local community.

JOB DESCRIPTION

If you have a passion for caring and want to empower others to live fully then we'd love to hear from you.

Home Assist Secure Coordinator | BlueCare | Community Care

• Employment Status: Full Time - 12 month maximum term contract
• Location: Bowen, Proserpine & Surrounding Areas
• Remuneration: $53.55 p/hr + 12% Super + Not for Profit Salary Packaging (Increases your take home pay) + Allowances & Travel Reimbursement (KM's) + Employee discounts

Make a meaningful difference with BlueCare

We're looking for someone who wants to build meaningful relationships and make a difference in the lives of others -through small moments that leave big impacts.

About the role:

The purpose of this role is to coordinate the delivery of home maintenance and security services that support eligible clients to live safely and independently, through effective assessment, service management, and stakeholder engagement.

• Lead the initial client assessment process, ensuring interviews are conducted in line with Department of Housing guidelines and that client needs are accurately identified and responded to through appropriate service pathways.
• Manage client eligibility determinations for subsidised security-related maintenance or devices, ensuring consistent application of program criteria and equitable access to services.
• Coordinate and monitor service delivery across Home Assist Secure programs, including handyperson work, minor home modifications, home maintenance, and security installations. Ensure services are delivered efficiently, safely, and in alignment with client needs and program guidelines.
• Engage and manage relationships with tradespeople and contractors, ensuring they are reputable, reliable, and meet service quality standards. Provide oversight of work completed and ensure compliance with safety and program requirements.
• Develop and maintain referral pathways for clients who are ineligible for Home Assist Secure services or require support beyond the program scope, ensuring seamless connection to appropriate community service providers. · Ensure accurate and timely documentation of client interactions, assessments, services provided, and outcomes, maintaining high standards of recordkeeping and data integrity.
• Support and mentor handyperson staff, providing training and guidance on communication protocols, documentation standards, and service delivery expectations.
• Oversee procurement and inventory management, including ordering and accounting for stock, materials, and equipment, ensuring cost-effective and transparent resource use.
• Contribute to service development and continuous improvement, identifying opportunities to enhance program delivery, respond to emerging client needs, and support strategic growth.
• Undertake other duties as required or directed, consistent with the scope of the coordinator role and aligned with organisational and program objectives.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role requirements:

• Current Drivers Licence - Essential

Current First Aid Certificate and CPR Certificate or willingness to obtain - Essential
- Demonstrated experience and technical knowledge relating to the installation, maintenance and repair of home security and equipment - Essential
- Demonstrated high level effective interpersonal and written communication skills, including intermediate computer skills specifically MS Office (Word, Excel, PowerPoint, Outlook) - Essential
- All Blue Care staff must satisfy the relevant probity checks required by legislation or policies which includes, but not limited to, a Federal Police Check - Essential
- Trade qualification and/or demonstrated trade skills - Highly regarded
- Experience in not for profit, and/or sector industry - Highly regarded
- Understanding of the aged care sector, it's funding models and requisite legislation that governs the sector and the ability to develop and implement appropriate sales strategies for this target market - Highly regarded
- Previous experience coordinating a multidisciplinary team - Highly regarded

Employee Benefits:

• Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
• A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
• 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
• Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
• Career development opportunities with one of the most trusted community and residential care providers in Australia to challenge yourself, grow and make a meaningful difference

BlueCare is proudly part of the UnitingCare Family, we'd love you to be too

Joining the state's largest network of aged care workers with its over 8,000 strong, bright team in blue, you'll also be welcomed as part of the UnitingCare family. With more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen's Hospital, and St Andrew's War Memorial Hospital, you are part of something bigger. Our team are compassionate, inclusive and committed to the work we do, helping people live life in all its fullness.

Child safe, Child friendly

UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:

• Provide welcoming, safe & nurturing services for children
• Implement measures to prevent child abuse and neglect within our services
• Appropriately and immediately address child abuse and neglect if it does occur

Diversity & Inclusion

Our approach is simple –everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position. For additional support and to meet our RAP Team, email

Safe workplace

We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.