IT Support Specialist

• Full time, Permanent role
• Dynamic role in a fast-paced environment
• Be part of a collaborative and innovative IT team

Your Opportunity
We're seeking a tech-savvy professional to provide exceptional IT support across our business operations in Australia and New Zealand.

Reporting to the IT Manager, in this key role as an IT Support Specialist, you will be responsible for delivering online, phone, and in-person technical support across Australia and New Zealand. You will troubleshoot hardware and software issues, manage user accounts, support system upgrades, and provide training on new technologies. This role offers the opportunity to work closely with local, regional, and global IT teams, contributing to a dynamic and collaborative environment.

Your Responsibilities
In this role you will,

• Provide IT support to users via phone, online, and in person.
• Respond to support requests, ensuring timely resolutions and clear communication.
• Maintain accurate records of reported issues and resolutions.
• Assist in deploying software updates, patches, and security measures.
• Manage user accounts, permissions, and access controls.
• Conduct training for new employees and support users with technology upgrades.
• Identify recurring issues and document solutions in knowledge bases.
• Escalate complex issues to the appropriate IT personnel as needed.

About You
Ideally, your background will include:

• 5+ years of experience in an IT support role.
• Strong technical knowledge of mobile devices, networks, and desktop/laptop systems.
• Experience working with Microsoft 365 and related applications.
• Excellent analytical and problem-solving skills.
• Strong communication, time management, and interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Strong team orientation
• A customer-focused mindset with a proactive approach to IT support.
• Ability to build relationships with key internal and external stakeholders across all levels

Desirable

• Experience supporting multiple locations and remote users.
• Broad understanding of IT systems and best practices.

Additional Requirement
To be eligible to apply, applicants must have full working rights in Australia, a valid Driver's License and Passport, and be fully vaccinated against COVID-19.

Benefits
In return, you'll have access to and benefit from:

• Flexible working conditions.
• Paid parental leave and community/volunteering leave.
• 17.5% annual leave loading.
• Tailored career development opportunities.

About Us
Operating since 1985, the B.Braun Australia Group is dedicated to advancing healthcare across Australia, New Zealand, and the Pacific Islands. Guided by our global mission to drive healthcare advancements through sharing expertise and the power of technology, we deliver innovative medical care solutions that make a meaningful difference in people's lives.

With a team of approximately 300 skilled professionals and a growing portfolio of solutions, we contribute to health improvements in areas such as Infusion Therapy, Infection Control, Wound Management, Renal Services, Orthopaedics, and more.

Based in Norwest, Sydney, we are proud to be part of the B.Braun family—a global leader in medical technology with over 180 years of history and a presence in more than 60 countries. Together, we are transforming healthcare and empowering better health outcomes worldwide.

How To Apply
B.Braun Australia Group, a proud equal opportunity employer, is committed to fostering an inclusive, diverse, and vibrant workplace. We welcome applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+ communities, people with disabilities, and those from culturally diverse backgrounds. Together, we aim to reflect and support the diverse customers and partners we serve.

To apply for this opportunity, please submit your resume along with a brief cover letter detailing your qualifications and interest in the role.

Upon receiving your application, our dedicated Talent Acquisition team will meticulously review your application. If you are shortlisted, you'll be invited to engage in dynamic interviews, which may include phone calls, video chats, or in-person meetings. Throughout this process, we will keep you informed and engaged with regular updates and feedback.

Finally, if you are successful and decide to join us, we will lead you into our seamless onboarding experience.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a National Criminal History check and Reference Checks.

Join us and be part of something extraordinary For further information, please contact
Manisha Khare
at

B. BRAUN AUSTRALIA PTY. L | Manisha Khare |