Client Success Lead

10 hours ago

Melbourne, Victoria, Australia OLLO Full time $65,000 - $80,000 per year

Join Our Team at OLLO

OLLO partners with leading hospitality groups, franchise operators, and virtual kitchen brands to improve and optimise their online food delivery performance. We help restaurants increase orders, strengthen customer engagement, and grow revenue across platforms like Uber Eats, DoorDash, and Menulog.

We are a fast-growing company with a strong focus on digital performance, strategy, and innovation. Our team works closely with some of the most exciting food businesses in Australia, helping them stand out in a competitive online marketplace.

The Role

We are looking for a motivated Client Lead to oversee a portfolio of clients and guide the delivery of their food delivery optimisation strategies. You will manage client relationships, coordinate work across internal teams, and lead two assistants who will support the day-to-day management of your accounts.

This role is well-suited to someone early in their career who wants to learn quickly, grow their skills and work closely with a team of strategists and operators. Strong communication and organisation skills are essential.

Responsibilities

Client Portfolio Oversight

Manage a group of hospitality clients and ensure they receive consistent support, insights, and performance recommendations from our team.

Team Coordination

Work with our internal team to deliver daily operational tasks and client updates. Provide clear direction and ensure high-quality output.

Food Delivery Optimisation

Implement strategies that improve visibility, conversion and revenue performance across Uber Eats, DoorDash, and Menulog.

Performance Monitoring

Review performance metrics, identify trends and provide insights that highlight opportunities for growth.

Collaboration with Internal Teams

Partner with our creative, strategy and operations teams to deliver menu improvements, marketing initiatives, and platform optimisations.

Client Success and Retention

Maintain strong relationships through proactive communication, structured reporting and a focus on results.

What About You

You are organised, confident, and eager to develop your skills within a fast moving digital environment. You enjoy building relationships, solving problems and helping clients grow.

What We Are Looking For

  • Great communication skills across email, calls, and meetings
  • Strong organisation and the ability to manage multiple clients
  • Interest in digital marketing, food delivery, hospitality
  • Comfortable reviewing data and identifying actionable insights
  • A positive and proactive approach to learning and growing
  • Experience with Uber Eats, DoorDash, or Menulog is helpful but not required

Benefits

  • Flexible hybrid work environment, 2 days working from home per week.
  • Room to grow with clear development pathways
  • Supportive, collaborative team culture
  • Opportunity to work with leading hospitality brands all around Australia.
  • Starting salary package starting at $65,000 + super. Negotiable for the right candidate.

If you are driven, curious, and excited to help restaurants grow in the food delivery space, we would love to hear from you.

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