Cultural Heritage Officer

Settlement Support and Community Care | Little Collins Street (HQ) | Maximum Term - Full-time

• Fulltime maximum term position to 31 March 2026, accepting applications across Australia (nationwide)
• Reporting to Senior Manager in Melbourne, VIC
• Provide leadership, supervision, and mentoring to Liaison Officers to ensure consistent and high-quality service delivery
• Annual salary is $100, % super
• Other benefits include:
• • Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

About the role:

The Cultural Heritage Officer (CHO) leads the design and delivery of cultural programs and community engagement activities supporting Tuvaluan visa holders under the Falepili Mobility Pathway. This position ensures cultural continuity, supports positive settlement outcomes, and supervises Liaison Officers, embedding culturally safe and responsive practice across service delivery. The CHO acts as a key liaison between AMES Australia, Tuvaluan communities, and government stakeholders, driving culturally informed approaches that strengthen identity, inclusion, and community participation.

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Diploma in Community Services, Social Work, or a related field, OR equivalent skills and experience gained through community leadership or settlement work;
  
  AND minimum three (3) years' experience working in community services, settlement, or multicultural programs supporting Cultural and Linguistically Diverse (CALD) communities;
  
  AND Bicultural background with fluency in Tuvaluan and English
• Proven ability to develop and deliver programs and services aligned with budgets, KPIs, and operational plans
• Extensive knowledge of refugee, humanitarian, and settlement issues, including relevant Commonwealth and State social policy frameworks
• Strong understanding of contracts, funding agreements, and quality assurance requirements, with the ability to ensure full compliance and achievement of performance outcomes
• Demonstrated leadership in managing multi-disciplinary teams and fostering a culture of accountability, inclusion, and continuous improvement
• Excellent stakeholder engagement skills, with the capacity to build and manage relationships with funding bodies, service partners, and community organisations
• Highly developed communication and advocacy skills, including cross-cultural competence, report writing, and the ability to influence service system responses
• Commitment to integrity, professionalism, and client-centred, evidence-based service delivery

Applications for this position will be accepted up to 5 PM on Wednesday 3 December 2025, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act. Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values include: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights