Dispatch Supervisor

Location: Brendale, QLD

Job Type: Full-Time

Lynch Group are seeking a dynamic and experienced Dispatch Supervisor to lead our dispatch function and drive operational excellence at Lynch.

Candidates must have a minimum of 3-4 years of dispatch or warehouse supervision experience.

In this pivotal role, you will oversee the timely and cost-effective dispatch of orders, manage a high-performing team, and implement continuous improvement initiatives across warehouse operations.

Experience managing teams of 10-20 people is required for this position.

You'll be responsible for labor planning, workflow optimisation, compliance with safety and quality standards (CoR, ISO 9001, HACCP, SQF, HARPS), and fostering a culture of accountability and collaboration.

Mandatory experience with Chain of Responsibility (CoR) compliance is required.

This is a hands-on leadership opportunity for someone who thrives in fast-paced environments and is passionate about logistics, people, and performance.

An average day:

• Provide end-to-end leadership of daily dispatch operations, ensuring all orders are fulfilled accurately, efficiently, and on time to meet business and customer expectations

• Strategically plan and manage labour resources and rosters to align with production forecasts, seasonal demands, and operational targets

• Monitor and control departmental labour hours and operational costs to meet budgetary targets, identifying and implementing cost-saving initiatives that deliver measurable financial impact

• Collaborate with senior management to develop and execute action plans addressing systemic gaps in budget performance and resource utilization

• Track and report accumulated savings, operational efficiencies, and financial KPIs to support continuous improvement and strategic decision-making

• Ensure full compliance with Chain of Responsibility (CoR), ISO 9001, HACCP, SQF, and HARPS standards through rigorous process oversight, training, and audit readiness

• Lead and enforce a proactive safety culture by conducting regular site inspections, addressing hazards, and ensuring a zero-harm environment

• Directly manage, coach, and develop a team of 15+ staff, setting clear performance expectations, conducting reviews, and fostering a high-performance culture

• Act as the key liaison between dispatch, HR, and senior leadership to resolve employee relations matters, manage performance issues, and uphold workplace standards

• Monitor dispatch KPIs and operational metrics, analyze trends, and implement corrective actions to ensure continuous alignment with business objectives

About You:

• You are a confident and capable operations leader with a strong background in dispatch planning and team supervision.
• You excel at developing and executing efficient dispatch schedules, leveraging real-time tracking systems to monitor performance and quickly resolve issues such as delays, equipment breakdowns, or staffing shortages.
• Your ability to stay calm under pressure and communicate effectively with team members, customers, and stakeholders ensures smooth operations even in high-demand environments.
• With proven experience leading teams of 15 or more, you bring a hands-on leadership style and a sharp focus on meeting performance objectives and budget targets.
• You hold Chain of Responsibility training
• A Certificate III in Floristry from TAFE would be idealistic but not essential
• Have completed a WorkCover-accredited OHS & Risk Management course for Supervisors or similar would put you above the rest
• This role requires early morning starts as part of the working hours and shift patterns.