Service Desk Technical Specialist

17 hours ago

Macquarie Park New South Wales, Australia Toshiba Australia Full time $60,000 - $90,000 per year
  • Full Time Permanent/Hybrid Work Arrangement
  • Friendly and supportive team environment
  • Macquarie Park location with free onsite parking

About the Role

Toshiba has evolved beyond photocopiers to provide our clients with innovative technology solutions that improve efficiency and effectiveness across their business operations.

Join our Service Desk team and provide expert technical support for Toshiba Multifunctional devices and printers, software, and solutions. The primary focus of this position is to assist customers via phone, e-service and remote diagnostic tools to resolve issues efficiently. This role offers a dynamic environment where your problem-solving skills and tech expertise make a real impact.

Responsibilities include:

Diagnosing and troubleshooting relating to:

  • Multifunctional Devices and Printer hardware
  • Connectivity, printing and scanning
  • Solutions such as PaperCut and Embedded Multifunctional Device Applications

Remote assistance and training of end users on the proper use of Toshiba Multifunctional Devices and software products.

Maintenance of accurate and complete customer records of all incidents including symptoms, actions and closure details within the ERP system.

Escalate and correctly prioritize incidents, then appropriately channel to internal or external support.

Development and assistance with action plans to manage trending issues.

Other requirements:

  • Proficient in Microsoft and Mac operating systems with strong skills in Word, Excel, and networking protocols.
  • Experienced in software installation, configuration and troubleshooting connectivity issues.
  • Familiar with ITSM systems and remote support tools.

Qualifications, skills and experience required:

  • Formally recognised qualification in Information Technology or associated field or relevant experience.
  • Experience supporting networked Multifunctional Devices and associated Solutions software.
  • Brings 3–5 years of customer support experience and is skilled in implementing and using remote access software.

In addition to the above, the successful candidate will be able to work effectively with customers and Toshiba team members across multiple departments and at various levels. Therefore, sound interpersonal skills and a strong customer service orientation will ensure success.

Why Join Us?

Friendly Team:
Supportive and collaborative environment

Global Brand:
Work with Toshiba, a leader in technology and innovation

Great Benefits:
Including personal development, wellness initiatives and corporate discounts

Great Location:
Our new location is conveniently situated near Macquarie Park Metro

About Toshiba

Committed to people. Committed to the future.

Toshiba (Australia) Pty Limited is part of the Toshiba Tec Corporation, a global leader in technology. We help organisations transform how they manage and display information with our innovative multi-function products and solutions.

Our Culture

We value respect, friendship, and integrity. Our diverse and inclusive team is passionate about delivering the best outcomes for our customers and colleagues.

Apply Now

If this sounds like you, click "Apply" and submit your application today

Applications close on 10 December 2025. Only shortlisted applicants will be contacted.

No agencies please, Toshiba Australia has a preferred supplier agreement in place. Toshiba is not responsible for any fees related to unsolicited resumes. All candidates must have unlimited work rights in Australia.

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