Customer Service Coordinator

2 weeks ago

Parramatta, New South Wales, Australia Elements Recruitment Australia Full time

**Customer Service Coordinator

Prime Western Sydney Location

Attractive Salary Package

The Company**
Our client is a leading residential builder in NSW, renowned for delivering high quality homes that cater to a diverse range of lifestyles and budgets. Established 30 years ago, with a commitment to excellence, they have earned multiple industry awards, including prestigious awards from the Master Builders Association. Their extensive portfolio spans single and double-storey homes and custom builds, ensuring a comprehensive offering for prospective homeowners.

Operating across key regions such as Sydney, Newcastle and the central coast, our client provides exceptional customer service and innovative design solutions. Their collaborative approach, combined with a strong reputation for quality, positions them as a leading choice for individuals seeking to build their dream homes.

As a customer service coordinator, you will be responsible for ensuring the smooth and efficient operation of our client's customer service processes. Your key responsibilities will involve managing customer inquiries, coordinating with internal teams, and delivering exceptional service to clients. This role offers an excellent opportunity for individuals with a passion for the industrial, building and construction sectors.

Key Responsibilities:
Working as part of a collaborative team and reporting to the Customer Service Manager, your key responsibilities will include but not limited to; 

  • Serve a point of contact for customers, addressing inquiries and providing timely and accurate information.
  • Collaborate with various internal departments to facilitate seamless service delivery and resolve any issues that may arise.
  • Address and resolve customer complaints or concerns promptly, ensuring customer satisfaction.
  • Identify opportunities for enhancing customer service processes and contribute to the development of best practices.

The Candidate:
The successful applicant will have customer service experience, and display the following attributes:

Proven experience in a customer service or coordination role, preferably within the industrial sector.

  • Strong organisational and multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in relevant software applications and customer service platforms.
  • A proactive approach to problem-solving and a commitment to delivering high-quality service.

Benefits:

  • On-site Parking
  • Be part of a respected company that values innovation
  • Collaborative work environment that provides career growth and development.

Please reach out to Senior Consultant Dalia Chamaa for a confidential chat. 

Tel:

Mobile:

At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That's why we welcome candidates from all walks of life and offer adjustments if needed.  If there's anything we can do to make the recruitment process more comfortable or accessible for you let us know.

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