Customer Service Officer

Customer Service Officer

Position No. 197 Permanent Full Time

Position No. 387 Permanent Part Time

Band 4 $69,514 - $73,081 plus 12% statutory
superannuation

We are looking for two highly motivated individuals
with customer service experience to join our small yet dynamic
Customer Service team in permanent capacity, based at our Sale Service Centre.

Our team work closely to assist our customers with queries
and service needs, ensuring responses are always dealt with in an efficient and
professional manner. Your resilience, your ability to adapt
quickly and apply your strong interpersonal skills will be highly
regarded.

To be successful in this role you will be a team player and
have a proactive and energetic approach to the day. You will be an active
listener with excellent communications skills, and you will enjoy
going the extra mile to deliver the highest standards for the customer. If this
sounds like you, we encourage you to apply

What your day will look like:

• Provide
  quality face to face customer service to internal and external customers
• Responding
  to inbound calls, offering clear and accurate information to assist
  customers
• Offer
  administration support including database management
• Complete
  cashier functions
• Process
  customer correspondence
• Update
  relevant systems and registers
• Provide
  relief at Yarram Service Centre, when required

Key selection criteria:

• Experience
  in managing customer expectations and identifying customer needs.
• Experience
  in conveying a calm and resilient approach when handling customer
  enquiries.
• Highly
  developed communication skills (written and verbal) with an ability to
  interact with people at all levels.
• Knowledge
  of general office procedures and proficient in the use of the Microsoft
  suite of products including the ability to navigate multiple systems and
  online tools concurrently.
• Demonstrated
  ability to show initiative, prioritise tasks and maintain accuracy and
  attention to detail.

Why Wellington?

Here at Wellington Shire Council, we have a strong
commitment to create a workplace culture that is collaborative, provides
work-life flexibility and encourages opportunities for growth and development.
We take pride in providing a supportive workplace with great career
opportunities for our employees.

Every person at Wellington Shire Council brings their
own unique experiences, perspectives and talents to help contribute to our
vision of "Happy people, healthy environment and thriving communities". As one of the largest employers in the region
we have a diverse workforce of more than 500 staff who are based throughout the
municipality, and we all work together as a team to make a positive impact in
our community.

We use award-winning technologies to seek and
implement innovative improvements across the organisation. We work hard to
position ourselves as a leader in local government, continuously improving our
diverse range of services for the betterment of our community.

We offer a rewarding culture of innovation,
flexibility and continued learning in a collaborative, supportive environment.

Wellington Shire Council is committed to upholding
the Child Safe Standards and associated legislative requirements.

Wellington Shire Council is an Equal Opportunity
Employer and is proud to encourage applications from people of different
backgrounds, abilities, ages, genders and/or sexual orientations and gender
identities. Wellington Shire Council takes climate change and sustainability
seriously and is looking to respond proactively and positively to the
challenges ahead.

About Wellington

Wellington Shire
Council is located in the Gippsland region of the state of Victoria, Australia
and is approximately two hours east of Melbourne by road or rail. Many of
us dream of a simpler lifestyle, with wide open spaces and no traffic jams. In The Middle of Everywhere, we live that enviable lifestyle
every day.

In Wellington
Shire you will find a wide range of beautiful environments to explore, with our
pristine beaches, picturesque mountain ranges, temperate rainforests, wetlands
and plenty of diverse, contrasting spaces to take your breath away.

Whether it's a stroll along the iconic Ninety Mile Beach, a canoe down the Macalister River or a bush walk through the Alpine National Park, there's plenty to keep you busy in The Middle of Everywhere Home to a range of tight-knit communities, you'll quickly find yourself
right at home with the wonderful people that make these towns so special.

From our lively restaurant and café culture to the very best in local produce, you'll never be
short of Sunday brunch ideas and places to try Eat. Drink. Gippsland Guide | Visit Gippsland

Visit find out why the Wellington Shire
is a great place to live and work.

How
to Apply:

Applications
must address the Key Selection Criteria as outlined in this advert and will be
accepted no later than 11:59pm Sunday 28th December 2025.