Showroom Manager

7 days ago

Mackay, Queensland, Australia Empire Office Furniture Full time $70,000 - $120,000 per year

Branch Manager – Operations & Sales Focus

Location: Mackay Showroom

Empire Office Furniture is one of Australia's leading office furniture retailers, proudly servicing high-profile corporates, government departments, and regional businesses for over 40 years. We are a privately owned business with a trusted reputation for delivering quality workstations, seating, and commercial furniture. With eight showrooms across NSW and QLD, we continue to grow through operational strength and customer service excellence.

The Role:

We're seeking a hands-on Branch Manager to lead our Mackay team, with a focus on operational efficiency, team leadership, sales performance and process compliance. Reporting to the Branch Operations Manager, this is a great opportunity for experienced managers with an operations focus looking for better work/life balance (no weekends) and a fresh industry challenge.

We're open to strong people leaders from outside the industry who thrive on accountability, problem-solving, and building high-performance teams.

Key Responsibilities:

  • Oversee daily branch operations across showroom, warehouse, logistics and admin
  • Coordinate staffing, resource allocation, and scheduling to maximise workflow efficiency
  • Ensure operational compliance with company procedures and safety standards
  • Monitor inventory levels, manage stock movement, and maintain accurate reporting
  • Lead and support commercial fit-outs and delivery logistics
  • Drive the implementation of corporate strategies and continuous process improvement
  • Coach and manage team performance with clear KPIs and accountability
  • Engage in sales activity, customer interactions and showroom presentation as needed
  • Take full responsibility for branch-level reporting, budgeting, and operational metrics

What You'll Bring:

  • Proven experience in operations, retail or branch management
  • Strong leadership and communication skills – able to manage, train and hold a team accountable
  • A practical, hands-on approach to solving problems and improving processes
  • Organised, detail-focused and confident working with systems and reports
  • A willingness to learn and adapt — furniture industry experience is great but not essential
  • A customer-first mindset and ability to juggle competing priorities in a busy environment
  • Demonstrated ability to communicate with a wide range of stakeholders including customers, team members, suppliers, and head office?

If you're ready to lead a high-performing branch and thrive in a structured, operational role — we'd love to hear from you.

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