
Scheduler/Team Leader
1 week ago
About Us
Right at Home is an international leader in the home care industry, providing high-quality support for seniors and people living with disabilities. Our mission is simple: to improve the quality of life for those we serve by delivering the Right Care, every time.
We are seeking a highly organised and motivated Scheduler/Team Leader to join our team. This pivotal role ensures smooth delivery of care services by managing staff rosters and supporting our care team.
Key Responsibilities
Scheduling & Rostering
- Coordinate, plan, and manage daily and weekly rosters to ensure all client shifts are covered.
- Match staff skills and availability with client needs and care plans.
- Anticipate and resolve scheduling conflicts, cancellations, and urgent changes with minimal disruption.
- Maintain accurate and up-to-date rostering records and workforce reports.
- Act as the first point of contact for carers and clients regarding scheduling enquiries (phone/email).
Team Support & Leadership
- Provide guidance and support to care staff across all shifts.
- Monitor team performance, ensuring compliance with policies and care standards.
- Assist with onboarding, training, and performance development of staff.
- Foster a positive workplace culture and contribute to continuous improvement initiatives.
- Certificate IV in Aged or Community Care
- Previous experience in rostering, scheduling, or workforce coordination (aged care/NDIS/home care desirable).
- Minimum 2 years' experience in aged care, ideally in a leadership or supervisory role.
- Strong understanding of person-centred care and aged care compliance standards.
- Excellent organisational, communication, and problem-solving skills.
- High computer literacy, particularly in Microsoft Office and rostering systems (Visual Care an advantage).
- Current First Aid & CPR certification (essential).
- Current Driver's Licence.
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