FOH Admin Co-Ordinator

At Wild & Savvy Hair Studio, we don't just create beautiful hair — we create a beautiful experience.

We're a high-performing, fast-growing salon on the lookout for a Front-of-House Admin Superstar — someone who's confident, switched-on, and thrives on keeping everything (and everyone) organised and running smoothly.

This is not a hairdressing role, but experience in the hair & beauty industry will be a huge advantage. If not, you'll need exceptional customer service, sales, and admin skills — the kind that make you the go-to problem solver in any workplace.

About the Role:

This role is central to the success of our team and the client experience. You'll be the first impression of the salon, greeting every guest with warmth, professionalism, and a smile, while managing the systems and details that keep the salon humming behind the scenes.

We need someone who can juggle client care, admin efficiency, and sales insight — all while keeping calm, polished, and in control in a busy, luxury environment.

Your responsibilities will include:

• Be the face and voice of the salon — welcoming clients, managing calls, and ensuring a smooth service flow.
• Manage and oversee all bookings, rebooking's, and client communications.
• Handle daily sales processing, POS transactions, reporting, and KPI tracking.
• Support payroll preparation, time-sheet reviews, and financial admin.
• Maintain accurate stock and product records; assist with ordering and supplier coordination.
• Prepare and run weekly reports on retail, rebook, and productivity metrics.
• Provide light IT troubleshooting support (POS systems, Wi-Fi, printers, etc.).
• Contribute to marketing and social content planning (social-media experience a bonus).
• Work closely with management on business operations and salon projects.

We're Looking for Someone Who:

• Has strong administrative and front-of-house experience — ideally within a salon, spa, or customer-service environment.
• Possesses advanced customer service, sales, and organisational skills.
• Understands how to manage systems, reporting, payroll support, and data accuracy.
• Is tech-savvy and confident in troubleshooting basic IT issues.
• Communicates clearly and professionally in person, online, and over the phone.
• Brings a positive attitude, high energy, and the ability to work under pressure.
• Is a team player who thrives in a collaborative environment.
• Uses their initiative and takes pride in finding solutions before being asked.
• Has a driver's license and reliable transport.

Non-Negotiables:

To be considered for this role, you must:

• Be available for a minimum of one late night per week – Wed or Thursday (until 8:30 pm).
• Be available for at least one Saturday per month.
• Be comfortable working full-time hours with flexibility to support business needs, especially during peak periods or events.

Flexibility and a proactive mindset are key — we're a busy, dynamic salon, and your ability to adapt and stay organised is what will make you shine here.

What We Offer:

• A vibrant, supportive, and growing team environment
• On-site parking and a stunning salon location on the Mandurah Marina
• Ongoing training in salon systems, retail sales, and brand support
• Competitive hourly rates ($32 – $38 p/h depending on experience)
• No Sunday shifts, ever.
• The chance to work closely with a team of industry leaders

Sound like your kind of vibe?

To apply, please send us:

• Your resume
• A short cover letter telling us why this role is perfect for you
• Any examples of your admin or front desk experience (bonus points if you've worked with salon or POS systems)

Email: attention Savannah Or pop in to meet us in person: Wild & Savvy Hair Studio, 4/16 Dolphin Drive, Mandurah WA 6210