Foh Admin Co-ordinator

At Wild & Savvy Hair Studio, we don’t just create beautiful hair — we create a beautiful experience.

We’re a high-performing, fast-growing salon on the lookout for a Front-of-House Admin Superstar — someone who’s confident, switched-on, and thrives on keeping everything (and everyone) organised and running smoothly.

This is not a hairdressing role, but experience in the hair & beauty industry will be a huge advantage. If not, you’ll need exceptional customer service, sales, and admin skills — the kind that make you the go-to problem solver in any workplace.

**About the Role**:
This role is central to the success of our team and the client experience. You’ll be the first impression of the salon — greeting every guest with warmth, professionalism, and a smile — while managing the systems and details that keep the salon humming behind the scenes.

We need someone who can juggle client care, admin efficiency, and sales insight — all while keeping calm, polished, and in control in a busy, luxury environment.

**Your responsibilities will include**:

- Be the face and voice of the salon — welcoming clients, managing calls, and ensuring a smooth service flow.
- Manage and oversee all bookings, rebookings, and client communications.
- Handle daily sales processing, POS transactions, reporting, and KPI tracking.
- Support payroll preparation, time-sheet reviews, and financial admin.
- Maintain accurate stock and product records; assist with ordering and supplier coordination.
- Prepare and run weekly reports on retail, rebook, and productivity metrics.
- Provide light IT troubleshooting support (POS systems, Wi-Fi, printers, etc.).
- Contribute to marketing and social content planning (social-media experience a bonus).
- Work closely with management on business operations and salon projects.

**We’re Looking for Someone Who**:

- Has strong administrative and front-of-house experience — ideally within a salon, spa, or customer-service environment.
- Possesses advanced customer service, sales, and organisational skills.
- Understands how to manage systems, reporting, payroll support, and data accuracy.
- Is tech-savvy and confident in troubleshooting basic IT issues.
- Communicates clearly and professionally in person, online, and over the phone.
- Brings a positive attitude, high energy, and the ability to work under pressure.
- Is a team player who thrives in a collaborative environment.
- Uses their initiative and takes pride in finding solutions before being asked.
- Has a driver’s licence and reliable transport.

**✨ Non-Negotiables**:
To be considered for this role, you must:

- Be available for a minimum of one late night per week - Wed or Thursday (until 8:30 pm).
- Be available for at least one Saturday per month.
- Be comfortable working full-time hours with flexibility to support business needs, especially during peak periods or events.

Flexibility and a proactive mindset are key — we’re a busy, dynamic salon, and your ability to adapt and stay organised is what will make you shine here.

**✨ What We Offer**:

- A vibrant, supportive, and growing team environment
- On-site parking and a stunning salon location on the Mandurah Marina
- Ongoing training in salon systems, retail sales, and brand support
- Competitive hourly rates ($32 - $38 p/h depending on experience)
- No Sunday shifts, ever.
- The chance to work closely with a team of industry leaders

**Sound like your kind of vibe?**

**To apply, please send us**:

- Your resume
- A short cover letter telling us why this role is perfect for you
- Any examples of your admin or front desk experience (bonus points if you’ve worked with salon or POS systems)

**Or pop in to meet us in person**:Wild & Savvy Hair Studio, 4/16 Dolphin Drive, Mandurah WA 6210

Pay: $32.00 - $38.00 per hour

Expected hours: No less than 38 per week

**Benefits**:

- Employee discount

**Experience**:

- Sales administration: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Work Location: In person