Store Operations Manager

Joining the Metcash Family

At Metcash, you're part of something bigger. You have all the perks of a small business heart, without missing out on the big business support.

Being part of something bigger means you're part of a strong purpose, where the work you do makes a big difference to independent business and local communities. It opens a sea of opportunities to develop yourself, grow your career, thrive your way and make your mark. And you'll be part of our high performing team, where you reap the rewards of our collective success now and into the future.

About the Opportunity 

We have an exciting opportunity to join Metcash as a Store Operations Manager in Cairns to provide outstanding service to our customers and partners through exceptional DIFOT service levels whilst managing 3PL & 4PL partners of choice. This role is accountable for the safe and efficient running of the day-to-day operations of the floor, while ensuring that customers are serviced through the correct dispatch of products, and/or through support at the front end of the store. 

Additionally, the Store Operations Manager will involve actively participating in the recruitment and training of team members for these departments, fostering a culture of safety and efficiency throughout the store, and facilitating clear and effective communication both within the team and with customers.

In this Role

• Support the branch manager in all aspects of store operations, including budgets, inventory management, recruitment and customer service
• Develop and implement strategies to improve store performance and increase sales
• Lead the implementation of Metcash safety, health and environmental policies, systems, and strategies for their area of control.
• Monitor and analyze store performance metrics to identify areas for improvement
• Collaborate with other departments to ensure smooth operations and a first-class customer experience

You're Likely a Match If

• Skilled in managing 3PL and 4PL providers, negotiating transport tenders, and driving DIFOT performance.
• Prior experience with union EA negotiations and handling difficult conversations, including customer resolution.
• Strong understanding of P&L, forecasting, and workforce planning.
• Proven experience in people management, performance reviews, coaching, and mentoring.
• Adept at building and maintaining collaborative relationships internally and externally.
• Experienced in operational planning, including transport and workforce forecasting.

Life at Metcash

Experience a supportive and flexible work environment. We are a FlexReady accredited workplace

Enjoy a 5th week of annual leave every year after your first 6 months.

Benefit from 2 well-being days and 1 volunteer day annually.

An abundance of learning, development, and career growth opportunities.

12 weeks of gender-neutral paid parental leave for primary carers.

Proudly awarded the "Bronze Employer for LGBTQ Inclusion".

A neutral gender pay gap of under 5% as published by WGEA

Gold accreditation by Mental Health Australia.

Incredible value discounts and perks through our team member benefits program.

About Us

Metcash is Australia's leading wholesale distribution company, with revenue exceeding $18 billion in FY24. We're also an ASX top 100 listed company.

We believe that it is absolutely vital to Australia that there is a sustainable, independent, family-owned business sector. Independent retailers support their local communities. We help them to be the 'Best Store in Their Town' by providing merchandising, operational and marketing support across our food, liquor and hardware pillars.

We're dedicated to fostering diversity and inclusion in our workplace and are proud to be an equal opportunity employer. Joining our team means becoming part of something bigger, a company that actively promotes diversity, champions charitable causes, and supports environmental efforts. We welcome applications from individuals of all backgrounds, including First Nations. If you have any specific support or access needs, please don't hesitate to inform us when you apply. Rest assured; your personal information will be handled with the utmost confidentiality in accordance with applicable privacy laws.

Join us and become part of something bigger

#LI-SO1

#INFLA