Registration Officer

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Registration Officer you will play a vital role in supporting the sustainability and growth of EML by ensuring new WorkCover claims are registered accurately and on time. You will be part of a high-performing, customer-focused team that delivers a best practice new claims model for both internal and external stakeholders.

By applying consistent, efficient, and quality work practices, you will help meet scheme regulator expectations while laying the foundation for effective case management and positive customer outcomes.

This will be a full time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.

YOUR RESPONSIBILITIES

• Demonstrated ability to manage time effectively, organise workload, and prioritise responsibilities in a fast-paced environment.
• Strong initiative and capacity to work independently, supported by effective oral and written communication skills.
• Knowledge of Victorian legislation, associated regulations, and medical terminology relevant to workers compensation.
• Proficiency in Microsoft Office Suite with the ability to quickly adapt to WorkSafe systems such as NOVUS, ACCtion and Tempus.
• Experience providing high quality administrative support, with exposure to insurance or workers compensation highly regarded.

ABOUT YOU

• Superior time management and organisational skills with the ability to prioritise workload effectively.
• High level of initiative and capacity to work autonomously with minimal direction.
• Strong oral and written communication skills, with a sound understanding of medical terminology.
• Knowledge of Victorian legislation and associated regulations, with experience in insurance or workers compensation desirable.
• Proficiency in Microsoft Office Suite, with the ability to utilise WorkSafe systems such as NOVUS, ACCtion and Tempus.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

• A vibrant, collaborative innovative team culture
• Flexibility with opportunity to WFH when you are fully trained in your role.
• A corporate wellbeing program with discounted health insurance and gym membership
• Access to discounts at over 350 retailers through our Rewards Hub program
• Entitlement to an annual tenure and performance-based recognition reward
• Comprehensive learning and development support
• Companywide events to celebrate success.
• Quarterly Reward and Recognition Awards
• Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.