Client Care Coordinator

1 day ago

Redland Bay, Queensland, Australia VetPartners Australia and New Zealand Full time $60,000 - $90,000 per year

Client Care Coordinator – Veterinary Happiness

Redland Bay I Part Time 20h per week I 9am to 2pm

Vet Happiness is a popular vet clinic located in Redland Bay, serving our local community of pet lovers.  Our friendly team are looking for a real go getter with a bright smile to run our front of house services and provide exceptional client care.

To be considered you must meet the following criteria:

  • Demonstrated experience working in a direct client facing position in a veterinary or medical environment
  • Ability to coordinate animal medical cases and priorities with the veterinary team
  • Experience managing appointment books and scheduling software
  • Ability to engage and educate clients on our services and wellness programs
  • Advanced account skills managing estimates, invoicing and payment options
  • Maintaining standards of care through records, reminders and recalls
  • Excellent verbal and written communication with both clients and team members
  • Maintaining information and records in accordance with our privacy standards
  • Vibrant, compassionate and warm nature to put our clients and pets at ease
  • Coordinate our marketing, social media, campaigns and google requirements
  • Maintain work health and safety compliance with visitors, suppliers and trades
  • Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention.  You should have a natural love for animals and strive for a stress-free environment.

This is a part-time position, working four days per week from 9am to 2pm.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

Only applications with a cover letter addressing the criteria with a current resume will be considered.  Only short-listed applicants will be contacted.

We welcome your application - Select 'Apply Now'.

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