Claims Administrator

We are seeking a talented individual to join our Echelon team at JLT (a company of Marsh). This role will be based in the Adelaide - Frome office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Echelon Australia Pty Ltd (Echelon) is a subsidiary of Jardine Lloyd Thompson Australia Pty Ltd (JLT). Throughout Australia, Echelon and JLT provide a wide range of insurance services, including risk and claims management service, to commercial, industrial and Local Government clients.

JLT, the leading Local Government Insurance Broker in Australia, has been providing services to Local Governments for over 30 years and is part of Marsh & McLennan Companies.

As a Claims Administrator, you will provide superior and professional claims service to Echelon Claim Services Customers and Stakeholders, whilst utilising the services of external providers (Legal representatives).

We will count on you to:

• Manage and administer new claims, including liaising with Customers and Other Parties.
• Undertake technical claims administration including gathering information, claims determination, preparing correspondence, calculating settlements and processing payments.
• Assist, as required, Divisional Manger with the preparation, monitoring and analysis of claims data.
• Identify and pursue all opportunities of recovery.
• Monitor outstanding claims via JRS diary system to ensure prompt settlement, in line with internal procedures and policies, which meet Quality Assurance and service standards.
• Build and maintain good rapport with internal and external customers and Stakeholders, including Trust Administrators, Fund Managers, JLT Branches, JLT Group Services.
• Provide claims support and information and operate in a team environment.

What you need to have:

• Interpersonal skills.
• Decision making skills.
• Ability to work well within a team.
• Ability to work unsupervised.
• An understanding of Covers and policy wordings.
• Capacity to recognise trends and anomalies of claims data.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

About Marsh:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.