Livestreaming & AV Support Specialist (Part-time, Remote)
6 days ago
Livestreaming & AV Support Specialist (Part-time, Remote)
Memories Technologies Pty Ltd | Remote (AU-friendly time zones)
Memories Technologies provides software that powers live-streamed funeral services and online memorials. We're looking for a part-time Livestreaming & AV Support Specialist to support funeral homes, cemeteries, and crematoria with livestreaming issues.
What you'll do
- Provide first-line customer support via phone, chat, and email
- Troubleshoot livestream issues (no audio, black screen, buffering, dropouts)
- Guide non-technical users through simple fixes with empathy
- Escalate complex cases and document resolutions clearly
- Share insights to improve product and processes
What we're looking for
- Experience in technical support/help desk or AV/live production support
- Knowledge of OBS, vMix, Blackmagic ATEM, and encoder/network basics
- Strong communication and problem-solving skills
- Calm and empathetic approach (sensitive environment)
- Reliable internet and remote work setup
- Valid work visa or work rights required for employment in Australia
Hours & Pay
Approx. 15 hours/week (flexible). Hourly rate based on experience and location. Remote across Australia, NZ, or similar time zones.
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