SAP B1 Support Engineer

16 hours ago

South Melbourne, Victoria, Australia Kogan Full time $80,000 - $120,000 per year
is a pioneer of Australian eCommerce. Our vision is to leverage and build technology to deliver personalised, innovative and fast customer experiences and whilst doing so being pragmatic with our solutions, scalable with our architecture, strong with our quality and not being afraid to fail quickly. As a team, we are empowered to make change, share our opinions and build each others capability.
The software we build - including - is used by millions of customers. You'll be a key member of a team that is fast-paced, independent, ambitious and passionate about technology. What you'll do:
  • Monitor and manage the SAP B1 production environment (server, database, integrations) to ensure high availability and performance.
  • Troubleshoot and resolve issues across the SAP B1 system and its integrations, identifying root causes applying reliable long term fixes.
  • Maintain and optimise SQL Server performance, including queries, stored procedures, views, indexes and replication
  • Manage SAP B1 backups, restores, upgrades, patching and capacity planning to minimise downtime and protect data integrity
  • Support SAP B1 integrations and APISs (Service Layer, DI API)
  • Collaborate with Engineering, Finance, and Operations teams and external partners to prioritise issues and ensure smooth system operation.
  • Provide second/third-line SAP B1 user support; prepare clear documentation of incidents, fixes, and repeatable processes.
  • Configure and maintain customisations and add-ons (e.g., Boyum B1UP and other partner solutions) to meet business requirements.
  • Monitor system health in a Windows/SQL Server environment, proactively addressing security, stability, and performance alerts.
  • Assist with data quality checks, reconciliations, and finance-critical accuracy requirements (e.g., postings, journals, inventory updates).
  • Contribute to ongoing automation and continuous improvement initiatives in support tooling and processes.
Why
  • Work with an incredible team to solve important challenges, helping to drive Australia and New Zealand's eCommerce future.
  • Your role has a lot of ownership, autonomy and little red tape.
  • You'll be empowered to achieve positive outcomes and your work will have a real impact.
  • You'll be at the forefront of the eCommerce industry with us and be part of a company that are the Pioneers of eCommerce in Australia.
  • Be an Intrepreneur, playing a hands-on role in shaping our strategy at our HQ.
  • A range of employee benefits such as; complimentary Kogan First Membership, team exclusive discounts, Health & Wellness program, Learning & Development and Lunch & Learns, Hackathons, Team member referral program, Company and team events.
What you'll need:
  • Strong skills in SQL Server: writing and optimising queries, stored procedures, views; managing database performance and integrity.
  • Experience with C# (or a similar language) for support scripts and enhancements.
  • Experience supporting live SAP Business One environments (HANA or SQL, preferably SQL).
  • Familiarity with SAP DI API and/or SAP Service Layer.
  • Hands-on Windows Server and system administration skills — patches, backups, monitoring, security.
  • Excellent troubleshooting skills in production environments, including logs, integrations, and distributed systems.
  • Strong time management, prioritisation skills and managing multiple support streams and stakeholders.
  • Excellent communication and stakeholder collaboration skills.
  • Analytical mindset with a focus on continuous improvement. Looks for patterns, automation opportunities, and root-cause fixes over workarounds.

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