Manager, Student Service Delivery

9 hours ago

Wollongong, New South Wales, Australia University of Wollongong Full time $120,000 - $180,000 per year
  • Permanent, full-time appointment
  • Level 8/9: $117,918 - $146, % superannuation

About the University

UOW is a leading Australian University with a history of outstanding achievement in teaching, learning and research output across a truly global footprint. UOW attracts students from over 130 countries and is committed to providing our diverse student body with an engaging world-class and internationally oriented learning experience.

About the Division

The Student Services Division plays a critical role in delivering high-quality, student-centred services across all UOW campuses. The division is focused on enhancing the student experience through innovation, collaboration and operational excellence.

About the Opportunity

The Manager, Service Delivery leads frontline enquiry and service functions across UOW's campuses and digital service channels. This key leadership position ensures that students receive consistent, high-quality support while overseeing the safe and efficient operation of the main campus Library building.

You will manage and develop multiple teams, champion a student-centred service culture, and collaborate across functions to drive continuous improvement and operational excellence.

About You

You are an experienced and proactive leader with a commitment to delivering excellent service outcomes. You bring strong operational management skills, sound judgement, and the ability to inspire and support high-performing teams.

To be successful in this role, you will demonstrate:

  • Proven leadership in complex, high-volume service environments.
  • Strong communication, collaboration and stakeholder engagement skills.
  • Experience in workforce planning and service improvement.
  • Tertiary qualifications and/or extensive experience in student services or related fields.

Position Description

How to apply

To apply for this position, you are required to submit an up-to-date CV and a cover letter (no more than 3 pages) summarising your skills and ability as they relate to the selection criteria listed in the position description.

For further information about this role please contact Renee Ferguson

Closing Date: Friday 24 October 2025, 12pm

Note: Note: Visa sponsorship is not available for this position.  Only candidates with valid work rights in Australia are eligible to apply.

The University of Wollongong is committed to workplace equity, diversity and inclusion.  We value and acknowledge the importance of our people's diverse experiences, talents and cultures that they bring to work with them each day. Embracing diversity and creating inclusion is a key component of attracting and retaining talent in our workforce. The creation of a diverse and inclusive workforce is central to our ability to unlock potential, enhance our success and achieving our vision of being in the Top 1% of universities globally.

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