Current jobs related to Customer Support Assistant - Byron Bay - Happy Travels
-
Customer Support Assistant
4 days ago
Byron Bay, Australia Happy Travels Australia Full time**Customer Support Assistant - Happy Travels** **Location**: Byron Bay **About Happy Travels**: Happy Travels is Australia's number #1 Youth Adventure Travel Agency. After a challenging couple of years for the Travel Industry, we’ve proven that we’re here to stay and committed to transforming the lives of our clients and staff. The truth is; we’re...
-
Customer Support Officer Byron Colab On Arakwal
2 weeks ago
Byron Bay, Australia Social Futures Full time**Customer Support Officer Byron CoLab on Arakwal Country**: - Posted: 01/10/2024- Closing Date: 09/10/2024- Job Type: Permanent - Part Time- Location: Byron Bay- Job Category: Community Services & DevelopmentEmbarking on a career journey with Social Futures means becoming part of a mission that goes beyond just a job. We are a voice for social change in...
-
Byron Bay, , Australia Virtual Coworker Full time $40,000 - $60,000 per year• Respond to customer service enquiries via email (order tracking, delivery issues, general support). • Perform data entry and product registration within ERP systems.• Manage product uploads and updates (images, descriptions, pricing) across major retail portals (e.g. David Jones, The Iconic).• Support inventory and order management through Shopify...
-
Customer Service Consultant
2 days ago
Byron Bay, Australia Rentokil Initial Full timeWe have 2 excellent opportunities for Customer Service Consultants to join our team based in Bryon Bay on a permanent full time basis. 2 x 8.30am-4.30pm Positions The core responsibilities in this role include: - Proactively making outbound calls to our existing customers to promote our products and services - Resolving customer queries quickly and...
-
Home Care Support Worker
1 week ago
Byron Bay NSW, Australia Elouera Home Support Full time $47,520 - $49,920 per yearMake a Difference in Your Community – Join Our Caring TeamSupport Worker – Casual | Byron Bay & Surrounding SuburbsWho We Are At Elouera Home Support, we empower independence, enrich lives, and build strong community connections through compassionate and personalised in-home care.We don't just offer jobs — we build supportive teams of people who...
-
Customer Service Representative
4 days ago
Byron Bay, Australia Smart Energy Full timeSuitable for an ambitious IT student or graduate/customer service expert - Casual or FT opportunity - we can work around you! - An agile & supportive workplace that values high performance & balance Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie...
-
Customer Service Consultant
1 week ago
Byron Bay, Australia Rentokil Initial Full time $60,000 - $80,000 per yearWe have 2 excellent opportunities for Customer Service Consultants to join our team based in Bryon Bay on a permanent full time basis. 2 x 8.30am-4.30pm PositionsIn these role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and...
-
Customer Service Manager
2 weeks ago
Byron Bay, Australia Smart Energy Full timeWork in our Vibrant office in the heart of the industrial estate - Full-time, permanent position - Fun and friendly supportive work culture Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs, assisting Aussie homeowners in their transition to **_Smart Energy_** sources and...
-
Customer Service Representative
2 days ago
Byron Bay, Australia Smart Energy Group Full timeWe are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry. Last...
-
Retail Customer Service Officer
4 days ago
Byron Bay, Australia Australia Post Full time**Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...
Customer Support Assistant
2 weeks ago
Customer Support Assistant - Happy Travels
Location: Byron Bay (office based)
Job Type: Casual
Reports to: Customer Support Manager
About Happy Travels
At Happy Travels, we're all about creating unforgettable travel experiences for young people across Australia and South East Asia As a leader in the youth travel sector, we're dedicated to offering exciting, transformative adventures that promote personal growth, cultural exchange, and fun We are a vibrant team, and we need an organized, enthusiastic, and proactive Administration Assistant to help us continue delivering exceptional services to our young travellers.
Role Overview
The Customer Support Assistant plays a pivotal role in ensuring a seamless travel experience for our customers. This position is responsible for handling incoming calls on our dedicated support line, assisting travellers with itinerary changes, and addressing any travel-related concerns. The role also involves investigating and processing refund requests, managing and responding to online reviews, and rectifying agent errors. Additionally, the assistant conducts quality audits to uphold the company's service standards. A successful candidate will combine technical know-how with exceptional interpersonal skills to deliver top-notch customer support.
Our Customer Support team work alongside our sales team at our head office here in Byron Bay. Our office overlooks Byron CBD and is in close proximity to shops, restaurants, bars and beaches.
Key Responsibilities
- Answering incoming calls from our 1300 customer support number.
- Assisting existing customers with any travel issues
- Assisting existing customers with any changes to itineraries and travel plans
- Investigating and processing customer refund requests
- Managing online reviews and responding to them
- Investigating and rectifying any agent errors
- Quality auditing
Qualifications
- Valid working visa for Australia.
- The ideal candidate will have a strong aptitude for numbers, critical thinking, and solving mathematical problems
- Proven experience in customer service.
- Strong communication skills.
- Passion for travel and sharing experiences.
- Multilingual skills are a significant advantage.
- Empathetic and customer-focused.
- Proactive and able to take initiative.
- Team player with a positive attitude.
Benefits
- Competitive hourly pay: $34.00 – $46.00 per hour.
- Continuous training and leadership development.
- Free travel on tours and experiences.
- Exclusive discounts on transport and accommodation.
Are You the Perfect Fit?
If you're a proactive problem-solver with a passion for travel and a knack for turning challenges into positive experiences, we want to hear from you. Join our team and be the voice that guides our customers through their journeys, ensuring every trip is memorable for the right reasons. Dive into a role where your communication skills shine, your attention to detail is celebrated, and your dedication to customer satisfaction makes a real difference.
How to Apply?
Follow the below link to complete a one way interview with our management team:
Apply today and we will be in touch regarding next steps
Job Types: Full-time, Casual
Pay: $34.00 – $46.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Referral program
- Visa sponsorship
Application Question(s):
- Do you currently hold a visa to work in Australia? If yes, when does it expire and do you plan to complete your 88 days to extend it?
- Have you travelled the East Coast of Australia?
Work Location: In person
