Customer Support Assistant

1 week ago

Byron Bay, Australia Happy Travels Full time $34,000 - $46,000 per year

Customer Support Assistant - Happy Travels

Location: Byron Bay (office based)

Job Type: Casual

Reports to: Customer Support Manager

About Happy Travels

At Happy Travels, we're all about creating unforgettable travel experiences for young people across Australia and South East Asia As a leader in the youth travel sector, we're dedicated to offering exciting, transformative adventures that promote personal growth, cultural exchange, and fun We are a vibrant team, and we need an organized, enthusiastic, and proactive Administration Assistant to help us continue delivering exceptional services to our young travellers.

Role Overview

The Customer Support Assistant plays a pivotal role in ensuring a seamless travel experience for our customers. This position is responsible for handling incoming calls on our dedicated support line, assisting travellers with itinerary changes, and addressing any travel-related concerns. The role also involves investigating and processing refund requests, managing and responding to online reviews, and rectifying agent errors. Additionally, the assistant conducts quality audits to uphold the company's service standards. A successful candidate will combine technical know-how with exceptional interpersonal skills to deliver top-notch customer support.

Our Customer Support team work alongside our sales team at our head office here in Byron Bay. Our office overlooks Byron CBD and is in close proximity to shops, restaurants, bars and beaches.

Key Responsibilities

  • Answering incoming calls from our 1300 customer support number.
  • Assisting existing customers with any travel issues
  • Assisting existing customers with any changes to itineraries and travel plans
  • Investigating and processing customer refund requests
  • Managing online reviews and responding to them
  • Investigating and rectifying any agent errors
  • Quality auditing

Qualifications

  • Valid working visa for Australia.
  • The ideal candidate will have a strong aptitude for numbers, critical thinking, and solving mathematical problems
  • Proven experience in customer service.
  • Strong communication skills.
  • Passion for travel and sharing experiences.
  • Multilingual skills are a significant advantage.
  • Empathetic and customer-focused.
  • Proactive and able to take initiative.
  • Team player with a positive attitude.

Benefits

  • Competitive hourly pay: $34.00 – $46.00 per hour.
  • Continuous training and leadership development.
  • Free travel on tours and experiences.
  • Exclusive discounts on transport and accommodation.

Are You the Perfect Fit?

If you're a proactive problem-solver with a passion for travel and a knack for turning challenges into positive experiences, we want to hear from you. Join our team and be the voice that guides our customers through their journeys, ensuring every trip is memorable for the right reasons. Dive into a role where your communication skills shine, your attention to detail is celebrated, and your dedication to customer satisfaction makes a real difference.

How to Apply?

Follow the below link to complete a one way interview with our management team:

Apply today and we will be in touch regarding next steps

Job Types: Full-time, Casual

Pay: $34.00 – $46.00 per hour

Benefits:

  • Employee discount
  • Employee mentoring program
  • Referral program
  • Visa sponsorship

Application Question(s):

  • Do you currently hold a visa to work in Australia? If yes, when does it expire and do you plan to complete your 88 days to extend it?
  • Have you travelled the East Coast of Australia?

Work Location: In person

  • Customer Support Assistant

    5 days ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Customer Support Assistant - Happy Travels** **Location**: Byron Bay (office based) **Job Type**:Casual **Reports to**:Customer Support Manager **About Happy Travels** At Happy Travels, we’re all about creating unforgettable travel experiences for young people across Australia and South East Asia! As a leader in the youth travel sector, we’re...

  • Customer Support Assistant

    23 hours ago

    Byron Bay, Australia Happy Travels Australia Full time

    **Customer Support Assistant - Happy Travels** **Location**: Byron Bay **About Happy Travels**: Happy Travels is Australia's number #1 Youth Adventure Travel Agency. After a challenging couple of years for the Travel Industry, we’ve proven that we’re here to stay and committed to transforming the lives of our clients and staff. The truth is; we’re...

  • Customer Support Manager

    23 hours ago

    Byron Bay, Australia Lifecykel Labs Pty Ltd Full time

    Mycelium Biotech Services Pty Ltd in Byron Bay, NSW is looking for a full-time **Customer Support Manager** to join our busy and growing team! Mycelium Biotech Services Pty Ltd is part of the Mycelium Biotechnology Group (of which one of the many entities associated with such is Life Cykel). **Life Cykel** is evolutionary mushroom biotechnology company that...

  • Sales Support/customer Service

    1 week ago

    Byron Bay, Australia Industryus Full time

    Our client’s business is growing, they are seeking an entry-level Customer Service/Sales Support Assistant in either a **full-time/part-time or casual** capacity to join its friendly, professional customer service and sales support team located in the beautiful **Byron Bay**. This role is an excellent opportunity for someone who is looking to build on...

  • Customer Care Coordinator

    1 week ago

    Byron Bay, Australia Arnhem Clothing Pty Ltd Full time

    Primary Position Objectives We are looking for an experienced, enthusiastic and highly organised Customer Care Coordinator to join our growing team in Byron Bay. The primary objective of the Customer Care Coordinator is to provide exceptional customer service and support where needed to the daily priorities of the Warehouse and Customer Service team,...

  • Customer Service Consultant

    3 weeks ago

    Byron Bay, Australia Rentokil Pest Control South Africa Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support. The core...

  • Customer Service Consultant

    2 weeks ago

    Byron Bay, Australia Rentokil Initial Full time

    We have an excellent opportunity for a Customer Service Consultant to join our team based in Bryon Bay on a permanent part-time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager, providing phone and email customer service, sales, and support. Core responsibilities...

  • Customer Service Consultant

    6 days ago

    Byron Bay, Australia Rentokil Initial Full time $60,000 - $80,000 per year

    We have 2 excellent opportunities for Customer Service Consultants to join our team based in Bryon Bay on a permanent  full time basis. 2 x 8.30am-4.30pm PositionsIn these role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and...

  • Customer Service Representative

    3 weeks ago

    Byron Bay, Australia Smart Energy Group Full time

    We are Smart Energy. Starting with just two blokes in a warehouse in Byron Bay, we have grown to have 20 Sales offices Nationwide, all within just seven years. We take great pride in our range of products, from solar panels to batteries to carbon-neutral energy, EV Chargers and virtual power plants, which have put us at the forefront of the industry. Last...

  • Retail Customer Service Officer

    5 days ago

    Byron Bay, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...