Internal Sales Support

About our Organisation

Trend Windows and Doors, is one of Australia's largest window manufactures who have secured a reputation for quality, innovation and design for more than 50 years. Trend Windows and Doors is part of a larger group which includes iconic brands Corinthian Doors, Stegbar Windows & Doors, Aneeta Window Systems, Regency Shower Screens & Robes, Trend Windows & Doors, A&L Windows, and Breezway louvres.

About our Opportunity

As a valued team member, you'll play a key role in providing administrative support to our Sales Representatives and ensuring an exceptional level of service to our customers. Working in a collaborative team of up to 7 internal sales professionals, you'll assist 2–3 on-road sales reps, managing the customer sales order process and handle enquiries. Your day will involve promptly responding to customer phone and email enquiries, processing quotes and orders in SAP, updating order changes, and troubleshooting any issues that may arise. You'll also liaise across departments—following up delivery dates, coordinating with technicians, and ensuring information flows smoothly in a fast-paced environment. In doing so, you'll directly contribute to the success of the Sales Team and the quality of our customers' experience.

If you're looking for career progression, this role is a fantastic stepping stone towards future opportunities within our showrooms or as a Sales Representative.

About you

We're looking for someone who brings strong customer service and office administration experience, a willingness to learn, and a collaborative approach. You'll be a well-organised team player who contributes to a positive work environment, remains pragmatic when resolving customer issues, and doesn't get rattled by a busy day or challenging calls.

You will have:

• The ability to quickly gain competency with our SAP system
• Excellent interpersonal and communication skills, with a strong work ethic
• Confidence and resilience on the phone, including with difficult or upset customers
• The ability to multitask and manage time effectively in a busy environment
• Excellent attention to detail and accuracy in data entry
• Experience in customer service and office administration (windows and doors industry experience and SAP knowledge highly regarded)
• A positive attitude and willingness to support your team
• Commitment to a permanent full-time role, Monday to Friday, 8:30am – 4:30pm

About the Benefits

• Additional paid day's leave on your birthday—even if it falls on the weekend
• Ability to schedule leave every year over the Christmas period
• Generous discounts on our extensive range of products
• Flare benefits programme—salary packaging, discounts, and premium perks
• Refer a friend and get rewarded with $$$ through our Employee Referral Programme
• Opportunities to cross-train, enhance your skills, and advance your career
• Employee Assistance Programme access
• Hybrid Work: Work from home one day per week after probation

This is a fantastic opportunity to join our team and help us exceed our sales targets. If you have the skills and dedication to meet these responsibilities, we invite you to apply

To apply, please submit your CV highlighting your experience relevant to this role. We look forward to welcoming a skilled and committed Sales Support person to our team.

We value diversity in the workplace and promote safety above all else. Pre-employment checks will be required as part of the final selection process and eligible applicants must have legal rights to work in Australia.

Agencies will only be engaged with if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.