House Support Lead

Job Title: House Support Lead – SIL Accommodation

Location: Wahroonga, NSW

Employment Type: Full-Time

Start Date: Immediate

About Sahara Services

Sahara Services is an NDIS-registered provider offering Supported Independent Living (SIL), Community Access, and Respite services to individuals with disabilities. As we expand our accommodation services, we are seeking a dependable, compassionate, and organised House Support Lead to guide both staff and participants toward exceptional care outcomes.

This hybrid role requires 60% hands-on participant support and 40% administrative leadership, making it ideal for someone with both frontline experience and the ability to manage daily operations.

Role Summary

The House Support Lead is responsible for overseeing the day-to-day operations of a designated SIL property. This includes ensuring high-quality support is delivered to residents, maintaining compliance standards, supervising staff, managing stakeholder communication, and driving a positive home environment.

Key Responsibilities

Participant & Staff Engagement (60%)

Provide direct support to participants (ADLs, medication, community access, behavioural support)

Step in during high-risk behaviours, escalation points, or medical situations

Promote participant independence, choice, and dignity

Ensure daily routines, appointments, and activities are fulfilled

Support team morale and on-the-floor coaching/mentorship

Administrative & Operational Oversight (40%)

Prepare and maintain participant documentation, including progress notes, incident reports, risk assessments, and medication charts

Oversee staff schedules, timesheets, and leave requests

Liaise with the workforce team for shift coverage, staff allocation, and training compliance

Conduct house audits, fire safety checks, fridge temperature logs, and medication audits

Lead monthly team meetings and escalate critical updates

Compliance Responsibilities

Ensure house operations meet NDIS Practice Standards and SIL compliance

Maintain documentation as per SCHADS Award, NDIS guidelines, and internal policies

Support with BSP implementation, restrictive practices, and incident reporting

Track and ensure staff training is up to date (e.g., manual handling, medication, infection control)

Stakeholder Engagement

Build and maintain strong relationships with:

Participants and their families

Support coordinators and behaviour support practitioners

Allied health professionals

Internal management and operational teams

Attend case conferences or family meetings and provide timely updates

Handle complaints or concerns with empathy and a solution-focused approach

House Management Activities

Ensure the house is clean, safe, and welcoming

Coordinate repairs, maintenance, and WHS checks with the landlord or agency

Manage inventory (medication, PPE, groceries, household supplies)

Facilitate lifestyle activities and social outings in collaboration with the community team

What You'll Bring

Cert III or IV in Disability, Community Services or equivalent (Diploma preferred)

Experience working in SIL or residential disability care

Excellent verbal, written, and interpersonal communication skills

Proficient with digital documentation, email, and Microsoft/Google systems

Calm under pressure with leadership qualities and a proactive mindset

Essential Requirements

Valid NDIS Worker Screening Check

Valid Working With Children Check (WWCC)

Current First Aid & CPR

Valid Australian Driver's Licence

Full COVID-19 vaccination

Proven experience leading teams or acting as a senior support worker

What We Offer

A dynamic and supportive leadership team

Training and growth pathways to progress into service coordination

Rewarding work that changes lives daily

A voice in shaping the culture and standards of a growing provider

To Apply:

Send your resume and cover letter to