Customer Experience Officer

Passionate about creating great experiences? Be the welcoming face at our libraries and cultural centre. We're looking for friendly, proactive and customer-focused individuals to join our Customer Experience Officer Casual Pool.

As a Customer Experience Officer, you'll be the welcoming face of our libraries and cultural centres – helping customers discover resources, supporting digital literacy, assisting with programs and contributing to a vibrant community hub. Every interaction is an opportunity to create a positive experience and make a difference.

There are currently five (5) casual positions available for immediate commencement. Suitable applicants will be placed in the recruitment pool.

Location: City of Melville Libraries

Salary: Starting at $45.44 (incl 25% casual loading) + 12% Super

Employment Type: Casual, Available to work weekdays, weekends and/or evenings

What You'll Be Doing

• Warmly welcome and assist customers to ensure an exceptional experience
• Share knowledge about our services, programs and resources
• Support customers with digital tools, technology and training
• Assist with events, programs and collection maintenance
• Provide administrative support including money handling and reconciliation
• Contribute to continuous improvement and bring your own creativity to our lifelong learning culture

What We're Looking For

• A current National Police Clearance or willingness to obtain
• Strong communication and people skills
• Confidence using technology to help, train and troubleshoot
• A genuine commitment to exceptional customer service
• Enthusiasm for reading, learning and engaging with community programs
• Ability to work independently and as part of a team

How to Apply

Apply online via the Apply button and provide a comprehensive resume and a cover letter (no more than one page) demonstrating how you meet the essential requirements outlined in the Position Description and addressing the following:

• Your customer service experience
• The technology skills you're most confident in
• Any experience you have in delivering programs
• Why working in a library appeals to you
• Your current availability

Please note that being placed in the pool does not guarantee you an offer of employment.

Closing Date: Sunday, 12 October 2025, 11.59PM AWST.

For further information about this position, please contact: Alison Mudgway, Coordinator Library Services on

If you are interested in this exciting opportunity, we strongly advise you apply as soon as possible as the City reserves the right to close this advertisement before the closing date.

Why The City of Melville?

We are a welcoming and diverse community that enjoys a blend of retail and business precincts and an abundance of open spaces in a unique, natural landscape, along the shores of the beautiful Swan and Canning Rivers.

We are proud to be recognised as an Inclusive Employer – a prestigious award that benchmarks workplace inclusion across various diversity areas. This recognition is the only one of its kind in Australia and highlights our commitment to fostering a workplace where diversity is celebrated, and inclusion thrives.  In everything we do, we focus on our EPIC values of Excellence, Participation, Integrity and Caring and we aim to achieve an inclusive, vibrant, and sustainable future.

Why Belong?

Elevate your work experience with the City of Melville's benefits

• Join an award-winning, Inclusive Employer recognised for diversity, accessibility and welcoming workplaces
• Enjoy annual salary increases of 4%, effective each year from 1 July 2025 to 1 July 2027
• Enjoy flexible working arrangements that help balance work and life
• Stay active with a free LeisureFit membership
• Save time and money with free on-site parking
• Look after your wellbeing with wellness initiatives and Employee Assistance Programs
• Connect outside of work with a vibrant social club

The City of Melville celebrates diversity, inclusion, and belonging. We welcome and strongly encourage applications from individuals of all backgrounds, including but not limited to Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, and people living with disabilities.

Please note that the City does not offer visa sponsorship. While permanent positions are generally only open to Australian citizens or permanent residents, permanent positions may occasionally be filled on a fixed-term basis. In such cases and for fixed-term or casual roles, applicants with temporary unrestricted work rights in Australia (and residing in Perth) may be considered, provided they have unrestricted work rights for the duration of the appointment.

All candidates applying for a position where the use of 'plant and machinery' or driving a vehicle is an inherent requirement of the role and other 'high risk' facilities where public safety is at risk, will be required to pass a drug and alcohol test as part of a pre-employment medical.

We appreciate the interest from Recruitment Agencies in collaborating with us, however, at this time, the City of Melville is managing the recruitment process for this role. Please refrain from submitting candidate profiles to our team. Rest assured, should the need for external assistance arise in the future, we will not hesitate to reach out to recruitment agencies.