Senior Account and Client Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Retail, Consumer & Auto (RCA) provides specialised contract warehouse and distribution services to a range of industries across the globe including Consumer & Beverages, Specialty Retail, Auto and FMCG. We offer our customers an array of robust and flexible logistics and warehouse distribution solutions in the third-party logistics (3PL) market.

The Role

Toll Group is in search of a high calibre Senior Account and Client Manager to join the team in Melbourne. In this role you will manage the designated Lead Logistics Management account(s) for Toll Global Logistics Automotive Industrials in conjunction with Global Express and approved third party providers. This includes ensuring that the transportation and logistics activities provided surpass customer expectation and deliver innovative and leading edge solutions supported by the Toll Group that are collectively unbeatable.

As the Senior Account and Client Manager, you will:

• National Transport Leadership: Oversee national transport services for major customers across the Toll Group, ensuring consistent service improvement across networks .

• Customer & Stakeholder Engagement: Build and maintain strong relationships with key customers and internal stakeholders, including routine feedback and monthly presentations.

• Innovative Supply Chain Solutions: Collaborate with customers to implement innovative and efficient supply chain strategies.

• Workplace Safety & Culture: Lead initiatives that promote a safer, more productive work environment.

• Team Management: Manage a team of transport professionals across multiple locations.

• Commercial & Performance Accountability: Drive commercial outcomes, monitor KPIs, forecasting, and continuous improvement targets.

About You

Qualifications:

• Business or Supply Chain & Logistics or working towards the completion of a relevant
  undergraduate degree

Skills and Experience

To be successful in this role, you will need:

• Proven experience in the Transport Logistics industry

• Experience in leading, managing and mentoring a team would be advantageous

• Good attention to detail and strong analytical skills

• Confident to work closely with other department managers so as to achieve a common goal

• Exceptional Customer Service Skills Strong PowerPoint and Visio knowledge A solutions-focused approach and a willingness to adapt to day-to-day objectives

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000 people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.

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