Customer Success Manager

We're Alignr — a modern recruitment partner helping ambitious businesses hire smarter and scale faster.

This time, we're partnering with a leading Australian agribusiness entering a new chapter of growth. They're looking for an Customer Success Manager to own and grow key domestic manufacturing customers across Australia.

This role is all about customer success + Retention and also a chance to be creative with sales. Building trusted relationships, tightening forecasting and S&OP with operations, and finding smart ways to grow within existing accounts and new channels (food service, aged care, manufacturing).

Are you looking for…

• A role where you can own a portfolio and be the go-to problem solver for customers?
• A balance of customer success + commercial?
• A role that can develop your career?
• Variety across supply, logistics, pricing, and tenders — with real impact on delivery?
• A leadership role (working closely with the GM Sales and leadership team)?
• A stable, values-led agribusiness that backs its people?

What's in it for you?

• $85,000 Base + Super
• Rose Park Location- Office-first culture (flexibility around school pick-ups etc)
• Ownership of a significant domestic customer portfolio (national remit)
• A role designed for relationship-builders who love making things work end-to-end
• Permanent opportunity
• Reporting directly to GM of Sales - A people-centric leader
• Leadership role - working closely with the branding & export sales leaders
• Great Career development opportunities as the business grows & scales

Your next company & team

This business supplies oat and cereal ingredients into Australia's food manufacturing ecosystem and is proud, honest, proactive, and accountable. They value people who do what they say, communicate early, and back their word.

You'll sit within the Sales & Marketing division, partnering tightly with operations, supply, logistics, and production to keep customers humming. You'll report to the GM Sales and act as the first escalation point for domestic customers, with visibility across pricing, tenders, and delivery performance.

What You'll Do

• Own and grow a domestic customer portfolio: retention first, smart expansion second
• Engage proactively with key customers; manage escalations and keep stakeholders looped in
• Coordinate pricing at review periods within agreed parameters; support tender submissions
• Keep systems sharp: Pronto/ERP, CRM, price lists, production plans; ensure EOM reporting is on time
• Spot opportunities in adjacent channels (e.g., food service, aged care) and new applications for oats
• Lift the customer experience: documentation, quality follow-ups, and timely close-out of issues

You'll Thrive Here If You…

• Are a steady operator who loves building trust with customers and solving problems
• Enjoy cross-functional work — production plans, logistics, pricing, and collaborating with the wider team
• Like structure and data
• Communicate early, manage expectations, and follow through

This Role Isn't For You If…

• You want a pure new-business hunting role with big cold-call targets
• You prefer to work at arm's length from operations and delivery
• You're not comfortable being on-site5 days a week
• You prefer to sit in the background and not provide a strong impact

Must-Haves

• Strong experience in customer service & Customer Success or account management and Sales
• Demonstrated leadership in prior roles
• Proficient with Excel and familiar with ERP/CRM environments (Pronto experience a plus)
• Strong organiser with clear written and verbal communication
• Excellent verbal & written communications

Nice-to-Haves

• Background in Food or Agribusinesses / B2B supply into manufacturers
• Exposure to S&OP and month-end reporting rhythms
• Experience supporting tenders and new product launches with customers

Hiring Process

• Step 1: Apply & complete the quick screening questions
• Step 2: If aligned, we'll review your CV right away. If it ticks the key boxes, you'll receive a short alignment task.
• Step 3: If your task looks good, Alignr will schedule a quick screening call to confirm fit.
• Step 4: Interview with the GM Sales
• Step 5: Final interview with the Leadership Team
• Step 6: Offer & onboarding plan

Next steps from here?

Apply, complete the short screening questions.

If everything aligns, we'll review your CV and send you a quick alignment task. It helps us make sure this is the right fit for both sides before progressing.

Got questions? Reach out to Alex at  or