Store Manager

2 hours ago

Brisbane, Queensland, Australia Estee Lauder PL Full time $60,000 - $120,000 per year
Description

Le Labo fragrances was born in Grasse, France and raised in New York, USA.

Creating soulful beauty with care, through our craft of slow perfumery, is the heartbeat of our company. In the same way that our overall approach to perfumery is mindful and alternative - an antidote to classic perfumery, our approach to introducing our creations to clients must remain true to who we are and what we stand for. We freshly hand-blend our fragrances on site, to the order and each label is personalized with the date and place of the formulation as well as a message chosen by our client. Joining Le Labo means joining a scented Revolution, initiated almost 20 years ago as the antidote to mainstream fragrances and conventional marketing approaches.

Qualifications

As a Store Manager, you will be responsible for driving retail sales, while delivering genuine and thoughtful customer service. This involves supporting, managing and developing the talent and capabilities of your team.

You will be required to lead by example via retail operational excellence, to provide a productive, efficient and collaborative work environment:

  • Ensuring a welcoming environment for the client in the store
  • Sharing with the client your knowledge on the art of fine perfumery, on the brand, and on the collection, and create genuine, authentic connections with clients
  • Lab Technician - fully managing the lab: compounding perfumes, managing the ingredients and stock, labeling and boxing the creations with care.
  • Building client database by gathering client information.
  • Amenity partnership scouting and local/in store event host
  • Addressing and successfully resolving client situations according to company philosophy and escalating to corporate level for specific requests

In-Store Operational Duties

  • Up-keeping  and maintenance of the Boutique (retail floor as well as lab area, stock room)
  • Monitoring daily, weekly, monthly sales and key performance indicators and coaching team in all areas of customer service
  • Rostering effectively to optimize peak trade opportunities
  • Ensuring full stock of merchandise and detailed inventory management

Values We Seek:

  • Genuine capacity for connection and authentic personality
  • Souls who appreciate craftsmanship
  • High emotional intelligence. Calm, laid back and comfortable with silence
  • Ability to hold real conversations with our clients, and can talk outside of traditional retail scripts
  • Souls who can appreciate and embrace an organic and mindful approach to service
  • Strong work ethic and ambitious approach, talks from the heart and passionate
  • Takes great care and pride in crafting every creation for the client
  • Team player, works well in a team environment to achieve a common goal
  • Curious to explore new skills
  • Strong organization and attention to detail capabilities
  • Multi tasking: prioritizing and managing time wisely
  • Ability to quickly learn new procedures and processes
  • Communication skills: Excellent written, verbal & interpersonal skill

What We Offer:

  • ELC prioritizes High Touch talent development and offers extensive training and education access to all employees
  • Access to employee discount, gratis and free goods platforms, monthly commission opportunities
  • A creative, supportive and collaborative work environment for all

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