Customer Administrative Officer

2 days ago

Mackay, Queensland, Australia Public Trustee of Queensland Full time $60,000 - $80,000 per year

About the role

The Customer Experience and Delivery (CED) portfolio at Queensland Public Trustee (QPT) offers trusted financial decision-making advocacy, education, and financial services, empowering Queenslanders to plan and prepare for significant life events.

As a Customer Administrative Officer, you will play a pivotal role in delivering high-quality administration, telephone, and reception services to customers, service providers, and the public. This is a unique opportunity to engage with diverse customers, providing exceptional service and referral to appropriate resources. You'll be the welcoming face of QPT, the first point of contact for inquiries, and instrumental in maintaining a professional and supportive environment. Your role will involve administrative support, effective communication, and proactive problem-solving to ensure customer satisfaction with a focus on financial management.

In this role, you will also provide administrative support to our CED training team. The CED training team provides quality internal training for QPT employees.

This is a permanent full-time opportunity based in Mackay. To learn more about this role, please download the attached role description.

About you

You bring a strong customer focus and thrive in a collaborative team environment. Operating with efficiency in a fast-paced setting, you excel in managing competing priorities and take pride in serving the Queensland community.

To excel in this role, the following attributes will be your keys to success:

  • Thriving in the bustling environment of daily tasks
  • Possess a can-do attitude
  • Willingness to learn
  • Ability to maintain focus and optimism under pressure, ensuring steady performance
  • Excellent communication skills; both written and verbal
  • Collaborative team player
  • Customer service orientated

What we offer

  • A fulfilling role where your skills directly impact lives
  • Dynamic work environment with diverse responsibilities
  • Opportunities for personal and professional growth
  • Supportive culture prioritising employee mental health and wellbeing

If you're ready to make a difference and bring your skills to a role where your action matters, join us at QPT. Apply now and be a vital part of our commitment to exceptional customer service in the Queensland community.

Interested in applying?

Please provide the following information in your application:

  • A cover letter(maximum two pages) telling us what you will bring to the role and your motivation for applying.
  • Your current CV or resume (maximum three pages is recommended), including anymandatory and/or other requirements.
  • Details oftwo referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years. It is preferable to include your current or immediate past supervisor.

Only those persons eligible to work in Australia may be employed by QPT. Prospective employees will be required to provide proof of identity and documentary evidence of their right to work in Australia.

QPT is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support. We have been looking after Queenslanders and their families since 1916.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

  • Office Administrator

    9 hours ago

    Mackay, Queensland, Australia Hays | Office Support Full time $45,000 - $60,000 per year

    Your new company A dynamic and growing mining and engineering company committed to delivering high-quality solutions across the resources sector. The team is made up of skilled professionals who thrive in fast-paced environments and are passionate about innovation, safety, and results. Your new roleIn this role you will find yourself carrying out duties...

  • Administration Officer

    2 weeks ago

    Mackay, Queensland, Australia Vinnies Hub Full time $45,000 - $65,000 per year

    Introduction  Life at VinniesAt Vinnies, we are what we do. We believe in making a difference. We are one of Queensland's most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why...

  • Administration Officer

    2 weeks ago

    Mackay, Queensland, Australia Department of Health - Queensland Full time $60,000 - $90,000 per year

    Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.Whether you're working in regional, rural, or remote settings, we offer unique opportunities and experiences you won't...

  • Administration Officer

    4 hours ago

    Mackay, Queensland, Australia Smoke Alarms Mackay Full time $45,000 - $60,000 per year

    Great opportunity to join our friendly, supportive teamWe are searching for an enthusiastic and motivated individual to join our team.  We are a local smoke alarm company which was established in 2020, and provide smoke alarm compliance testing, servicing, repairs and installations to our growing client base. Monday to Friday, based in Paget.The Role As an...

  • Office Administrator

    6 days ago

    Mackay, Queensland, Australia Yuwi Aboriginal Corporation RNTBC Full time $50,000 - $70,000 per year

    Office AdministratorLocation: Mackay, QLDEmployment Type: Negotiable (Full-time, Part-time, or Casual to start)Salary: Based on experience and agreed hoursJoin a Values-Driven Organisation Making a Lasting Impact on Country and CommunityYuwi Aboriginal Corporation RNTBC is currently seeking a motivated and culturally grounded Office Administrator to join our...

  • Administration Officer

    1 week ago

    Mackay, Queensland, Australia Mackay Hospital and Health Service Full time $60,000 - $80,000 per year

    Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.Whether you're working in regional, rural, or remote settings, we offer unique opportunities and experiences you won't...

  • Administration Officer

    2 days ago

    Mackay, Queensland, Australia 81875cab-4de8-4ac6-b3f2-93b39999c935 Full time $60,000 - $80,000 per year

    Mackay Hospital and Health Service is dedicated to delivering quality health care across the Mackay, Isaac, and Whitsunday regions.Join our growing Health Service and be part of a culture built on collaboration, trust, respect, and teamwork.Whether you're working in regional, rural, or remote settings, we offer unique opportunities and experiences you won't...

  • Administration Officer/Sales Support

    2 days ago

    Mackay, Queensland, Australia iFreelance Full time $75,000 - $80,000 per year

    Administration Officer / Sales SupportMy client, LiquaForce is looking to fill the newly created role of Administration Officer at our plant in Mackay. This site based role will help keep operations running smoothly on the ground, working alongside the factory and salespersons.  The position is perfect for someone confident in their admin skills, ready to...

  • Administration Support Officer

    2 weeks ago

    Mackay, Queensland, Australia MaterNews Full time $39,790 - $44,750 per year

    About the roleMater Private Hospital Mackay is currently seeking applications from experienced Administration Support Officers to join the Emergency Care Centre team in a casual capacity, working shifts between 06:00 AM - 10:00 PM. Mater Private Hospital Mackay has been providing excellence in clinical and pastoral care to the people of Mackay and surrounds...

  • Administration Support Officer

    2 weeks ago

    Mackay, Queensland, Australia Mater Group Full time $39,800 - $44,000 per year

    About the roleMater Private Hospital Mackay is currently seeking applications from experienced Administration Support Officers to join the team in a casual capacity, working shifts between 06:00 AM - 10:00 PM. Mater Private Hospital Mackay has been providing excellence in clinical and pastoral care to the people of Mackay and surrounds since 1927. Located...