Families NSW Support Worker

• Based in Wodonga
• Part-time Temporary Contract
• 60.8h/fortnight (0.8 EFT) until 15/12/2025

ABOUT US

Gateway Health is a community health service providing health and welfare services to individuals, families and communities across Northeast Victoria and parts of Southern New South Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in Northeast Victoria and parts of Southern New South Wales. Gateway Health serves all people and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

ABOUT THE ROLE

The Families NSW Support Worker role provides responsive and timely support, including information, and referral, where necessary to community members seeking support, and contributes to the support and wellbeing of children and families at risk.

You will be working with families that reside in NSW with at least one child 8 years or under, including pregnant women, with the Key groups being Aboriginal children, young people, families, and young parents with known vulnerabilities or who are experiencing a number of hardships.

This role is part of our Child and Family Health Program, which provides:

• Case Management and support
• Evidence based group work and education
• Advocacy
• Pathways to better health and wellbeing outcomes
• Holistic family support
• Child Safety and wellbeing support and education

ABOUT YOU

You are a compassionate and skilled practitioner with qualifications in welfare, community development, or human services (Diploma minimum). You bring experience in supporting children and families, using a strengths-based and trauma-informed approach.

To be successful in the role you will have

• Excellent strengths-based, trauma informed case management skills to work with children and their families, including those from culturally and linguistically diverse backgrounds, and with complex needs.
• A good knowledge of the health, welfare and education service system locally and regionally.
• Highly developed interpersonal communication, problem-solving and negotiation skills.
• Excellent time management and organisational skills, with proven ability to prioritise, work independently, and as part of a team

REMUNERATION

Community Health Centre (Stand Alone Services) Social and Community Service Employees Multi Enterprise Agreement 2022

Classification – SACS Employee Level 4 or 5 (depending on experience)

GATEWAY HEALTH CULTURE

Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

GATEWAY HEALTH BENEFITS

• Work within a supportive team environment.
• Laptop, mobile phone with remote access on and offsite
• Generous Not for Profit Salary Packaging A$15,900 tax free
• Flexible hours and arrangements, for a healthy work-life balance
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Paid parental leave.
• Professional development + ongoing training and support provided.
• Limited free car parking
• Fitness Passport - a discounted workplace health and fitness program for you and your family
• Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
• Access to our free confidential counselling service through EAP for staff and their family
• Access to annual vaccination program
• Discounted Health Insurance
• A suite of employee reward and recognition programs

For a confidential chat about the position please call Mandy Barter on or Carlene Lamanna on

Don't meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

APPLICATIONS CLOSE SUNDAY 14th SEPTEMBER 2025

As part of our recruitment process, we will be reviewing applications as they are received. As a result, this position may close prior to the closing date. If you are interested in working with us, we recommend sending your application across as soon as possible. Best of Luck

Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note - should you be successful; you are required to undergo a:

• Criminal History Check
• Working With Children Check
• Evidence of Influenza Vaccination
• Proof of your eligibility to work in Australia (provide a copy of your birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.