Customer Service Officer

Join us and experience Bunnings from the other side of the counter

What's in it for you when you're part of our team:

• Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few

• Free standard OnePass membership

• Access to over 100+ exclusive team member benefits across health, shopping, travel and stay, wealth, work and leave

• 12 weeks paid parental leave, regardless of gender

• Fun stuff like annual festive gifts, discounted food and drinks at our Bunnings Cafe, and travelling store team member opportunities

• We're genuinely invested in your career and no matter where you start with us, that pathway is yours to build

Join our dynamic, culture-driven customer experience team and make a real impact We are looking for a Customer Service Officer to join our WA Team in our Rivervale Store Support Centre.

This CSO role operates Monday to Friday role and will report directly to your Workflow Coordinator in your states support office.  As a CSO in the CST you will work with your team onsite 3 days a week with the ability to work from home for the remaining two days. You will be provided a work laptop to complete your duties in-store and from home.

 
As a trusted partner, you'll generate sales through warm leads from our Frame & Truss team and deliver quick, accurate quotes to support our account management teams. You'll provide top-notch customer service and advice, ensuring accurate order entry, pricing, and product information. By working with our CRM system, you'll keep everything streamlined and efficient. With a continuous improvement mindset, you'll listen to and act on customer feedback to enhance relationships and retention. Be part of a team that's empowered to excel and have a red-hot go

As a Customer Service Officer, you will:

• Process Purchase Orders for our Clients
• Provide quotes
• Manage Incoming / outgoing communication - Emails and calls
• Assist with Inventory checking
• Be the conduit between our customer service teams & order fulfilment sites
• Build great strong relationships with all Internal stakeholders
• Support accurate orders for our account management teams
• Work with our CRM system stakeholders to ensure all interactions are delivered through this system to become one point for our customers
• Listen & action customer feedback to improve overall customer service experience whilst supporting the relationship and retention of our customer base

Who we're looking for:

As a Customer Service Officer, you will be a highly driven individual with a passion for Best Experience. You will have previous experience using COS and possess excellent communication skills and an ability to problem solve.  You must be able to wear many hats, have excellent time management and understand KPI's and exceeding customer expectations.
 

If this sounds like the role you have been looking for or you need further information get in touch today or Click Apply Now attaching your CV and Cover Letter.

You'll additionally need:

• Electronic filing experience would be ideal
• Strong Planning & organisational skills
• Ability to prioritise & Manage time Effectively
• Attention to detail
• A proactive approach and willingness to learn
• A willingness to contribute to a great team culture

You'll be part of a workplace where you'll feel like you belong.

We love the diversity across our teams, brought together in an inclusive culture guided by our values. We welcome applications from individuals of all ages, cultural backgrounds, abilities, sexual orientations, and gender identities. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and join us in shaping a workplace that celebrates First Nations voices, perspectives, and contributions. Please note, you must be age 15 or over to apply for a role at Bunnings.

We're all about fairness at Bunnings, and our team's here to support you every step of the way. If you need any adjustments, just let us know - we're here to help. If you've got the experience, skills, and drive to grow - but don't quite nail every part of the job description - we still want to hear from you. For support, contact us at

Bunnings reserves the right to close job advertisements at any time, so we encourage you to apply early. We do not accept unsolicited resumes from recruitment agencies, as we have a dedicated internal Talent Acquisition team managing all hiring processes.

About Us

Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand. We're proud to support project builders, commercial tradespeople and the housing industry through our network of stores, trade centres, frame and truss sites and online.

At Bunnings, our purpose is simple: we're here to inspire people to have a red hot go Whether that's backing our team to grow, supporting customers to take on new projects, or helping communities make a real difference. By joining our passionate and diverse team, you will be part of a culture that encourages you to roll up your sleeves and build something great together. If you're ready to have a go, apply today.

Please note if you are offered a role with us, background checks may be required. This can include police, employment, medical and qualification checks. If a police check search returns a criminal record, Bunnings will assess whether the record impacts your ability to perform the key requirements of the role.