Regulatory Support Officer

A unique opportunity exists for an experienced administration officer to support the important work of the Early Childhood Regulatory Authority's Child Safeguarding team, a specialist regulatory team responsible for the assessment and investigation of allegations of sexual abuse and misconduct in early childhood education and care
services.

As the Regulatory Support Officer in the Child Safeguarding team, you will support the team with file management and record keeping, the preparation of correspondence and investigation documentation, data entry and reporting, and arranging appointments, meetings and travel.

If you want to work with the nation's leading
regulator in child safeguarding for the early childhood education and care sector, and develop your knowledge and skill in regulation through the support of an innovative team, this job is for you.

About the Early Childhood Regulatory Authority:

The Queensland Early Childhood Regulatory Authority is responsible for regulating the early childhood education and care sector. The Child Safeguarding team plays an important role within the Regulatory Authority to ensure the safeguarding of children against sexual abuse and misconduct in education and care services across Queensland.

The team carries a high volume of high-risk work, in a very responsive environment, with often pressing deadlines. The team must work together to concurrently progress project and case work, in a timely and sensitive manner. This makes the role of the AO4, in providing regulatory support, crucial to the team meeting performance objectives.

About the Role:

The Regulatory Support Officer will support the team's leadership staff with administration duties relating to the team's targeted response work, including:

• Queensland's contribution to the national response to the Australian Children's Education & Care Quality Authority's Child Safety Review
• Queensland's continuing response to the Royal Commission into Institutional Responses to Child Sexual Abuse
• Queensland's implementation of the Child Safe Standards and Reportable Conduct Scheme.

The Regulatory Support Officer will also support the team's regulatory staff on a day-to-day basis by:

• Assisting in the preparation of correspondence, including acknowledgement letters, requests for information, and invitations to interview
• Assisting with responses to external requests for information, including freedom of information requests, media requests, and Ministerial requests
• Assisting in the preparation of investigation documentation, including run sheets, evidence lists, and interview summaries
• Registering incoming referrals to the team, and liaising with regional regulatory staff around preliminary inquiries
• Escalating incoming matters to the Manager, Child Safeguarding as necessary
• Keeping team work trackers up to date and monitoring the progress of team action items
• File management and data entry in relevant regulatory systems, and producing reports from that data
• Arranging appointments, meetings, travel and receiving visitors.

The role is based in Brisbane city and reports to the Director, Child Safeguarding. There will be opportunity to work flexibly, depending on operational requirements.

Applicants should be aware that in performing the duties and responsibilities of this role they will be required to engage with information and materials relating to allegations of child sexual abuse.

About You:

While experience in a comparative administrative role would be advantageous, also important will be your:

• Excellent verbal and written communication skills, and attention to detail
• Initiative and problem-solving skills - ability to work independently to complete tasks to a high standard and in a timely manner
• Positive attitude and flexibility to adapt to shifting priorities
• Understanding of government processes, policies and procedures, and applicable regulatory frameworks
• Proficient use and understanding (or ability to rapidly acquire understanding) of departmental applications including Microsoft Office, Content Manager, Sharepoint, PowerBI and the National Quality Agenda IT System
• Commitment to ensuring a safe and healthy work environment, and personal wellbeing.

Interested? To Apply:

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history);
• Attach a 1-page written statement about how your achievements and capabilities meet the requirements of the role.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive.

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department.

Applications from recruitment agencies will not be accepted.