Strategic Account Manager

Contract Type
Regular

About Autoglass And Laddaw
We're a recognised superbrand and we know where we're going. We're a business with direction and purpose and regardless of your role here, it's about us all making a difference with real care. We never stand still. We're relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.
As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We'll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you'll thrive, keep reading.

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Strategic Account Manager – Wholesale (Laddaw)
Location: Hybrid (Bardon & Home) with UK travel
Reporting To: National Sales Manager – Wholesale
Salary: c.£60,000 + up to 25% bonus + £5.5k car allowance or company car + private medical + 25 days holiday + pension
Be at the Centre of Our Growth Journey
As we mark 50 years of Laddaw leadership in the wholesale vehicle glass industry, we're stepping boldly into the future. We're investing in strategic innovation—from launching a cutting-edge eCommerce platform to transforming our service delivery models—and we're looking for a Strategic Account Manager to help lead the charge.

This is a pivotal commercial role within our newly restructured team. If you thrive in a fast-evolving environment, know how to drive strategic outcomes through data and insight, and can build meaningful, high-impact partnerships with senior stakeholders—this could be the career-defining move you've been waiting for.

Why This Role Matters
As Strategic Account Manager, you'll own and grow a portfolio of our largest and most commercially critical wholesale customers, holding full accountability for P&L performance, customer retention, and strategic growth initiatives.

You'll work cross-functionally with senior leaders and operational teams to develop and execute strategic account plans that drive measurable value—both for our customers and the Laddaw business. This is more than relationship management: it's strategic leadership with real impact.

What You'll Be Doing

• Take full ownership of a high-value customer portfolio, managing commercial performance, profitability, and long-term retention.
• Build trusted strategic partnerships with C-suite and senior stakeholders across key accounts.
• Develop and execute account plans aligned with client goals and the broader wholesale strategy.
• Leverage data from tools like Salesforce and Power BI to drive insight-led decisions and prepare impactful business reviews.
• Identify and deliver new business opportunities within existing accounts to drive incremental growth.
• Lead and resolve escalations, ensuring a best-in-class customer experience and protecting customer loyalty.
• Act as the voice of the customer internally, influencing product development, service enhancements, and commercial decisions.
• Partner with internal stakeholders, including Supply Chain, Sales, Marketing, and the Insight & Analytics team, to deliver seamless, strategic solutions.
• Provide commercial leadership to the Account Support Management team, aligning efforts and setting priorities for wider account servicing.

About You
We're looking for someone who combines commercial acumen with strategic thinking, stakeholder influence, and a results-driven mindset.

You'll Bring

• Proven experience managing complex, high-value B2B accounts, ideally in product sales or wholesale environments.
• A strategic lens with the ability to connect customer insight to business opportunity.
• Experience with multifaceted negotiations and understanding of account-level P&L responsibility.
• Confidence working with senior stakeholders and aligning cross-functional teams to shared goals.
• Strong commercial curiosity—data-driven, highly inquisitive, and always seeking improvement.
• Salesforce experience is a plus; automotive industry knowledge is desirable.

Key Success Metrics

• Improved customer satisfaction (NPS) and retention
• Growth in revenue, margin, and value-added services (VAPS) across your portfolio
• Delivery against new business targets
• Strong ledger performance and operational excellence
• Positive internal feedback (VOIC) and cross-functional alignment

Who We Are
Belron UK Ltd, trading as Autoglass and Laddaw, is part of the global Belron Group—the world's leading vehicle glass repair and replacement business, operating in over 30 countries with 29,000+ people.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.

Our purpose, is making a memorable difference with care.

Ready to Lead the Future of Wholesale?
This is your opportunity to shape strategy, influence stakeholders, and own commercial success in a market-leading organisation with bold ambitions.

Apply now and help us build the next 50 years of innovation, growth, and customer excellence at Laddaw.

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Accessibility:
We make every effort to make our web presence accessible to all. Upon request and consistent with applicable laws, we'll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us