Hospital/Service Quality

About the role

Mater Private Hospital Rockhampton has an exciting opportunity for a Hospital/Service Quality and Safety Manager to join the team in a permanent full-time role.

The Quality and Safety Manager makes part of the Senior Leadership Team and reports directly to the General Manager.

You will be responsible for activities relating to Quality and Clinical Safety Management and accreditation across the hospital/service, which is essential to the licensing, service level agreements and contracts. The position will be embedded within the services it works with, responsible for all aspects of clinical quality and safety for that service.

With a focus on quality systems, consumer experience and managing clinical risk/safety, this role will work collaboratively with staff and managers/clinicians to ensure quality governance systems are in place, clinical risk frameworks are functioning effectively, and there is a continuous improvement cycle in the delivery of high-quality healthcare.

Salary: Commensurate with experience plus superannuation and access to not-for-profit salary packaging up to $15,900+access to many staff benefits

What you'll be doing

• Lead, develop, implement, and maintain an organisational-wide quality system
• Manage the organisation's quality management system, which incorporates compliance with the accreditation standards
• Work with Management to monitor and ensure preparation for accreditation for all services
• Support a culture that enables staff to understand and comply with quality, clinical risk and patient safety guidelines to meet relevant accreditation standards and legislative obligations
• Lead and manage annual quality audits, and review and maintain audit tools
• Analyse audit results create improvement plans, and act on audit findings and recommendations to ensure compliance
• Manage the organisation's document control system, ensuring compliance and a quality management system for these records' identification, storage, protection, retrieval, retention, and disposition
• Ensure an internal audit schedule is in place, which delivers risk minimisation, compliance to accreditation and quality standards
• Manage and coordinate the clinical indicator collection system and maintain any clinical incident and risk registries
• Coordinate surveys for doctor, staff and patient experience (as required)
• Evaluate and prepare analysis/benchmarking reports to the Executive, Management, stakeholders and relevant committees promptly on: Staff/clinician satisfaction, Clinical indicators, Clinical incidents, Clinical risk and patient safety, Patient feedback/satisfaction and consumer experience, External audits and evaluations, Quality improvement, and Others as required

About you

To be successful in this role, you will demonstrate the following criteria:

• Relevant qualification and substantial work experience (up to 5 years) in managing organisational, clinical governance/quality systems
• Demonstrated experience in leading, implementing and maintaining a quality management system and executing quality improvement measures
• Demonstrated experience in evaluating workplace practices against accreditation standards, quality systems and organisational policies and procedures
• Demonstrated experience in risk and change management
• Sound knowledge of the processes involved in maintaining accreditation status and compliance with accreditation standards
• Demonstrated leadership skills and the ability to influence others
• Advanced computing skills using a suite of software and the ability to interrogate data
• Excellent interpersonal skills and the ability to build productive professional relationships
• High-level written communication skills (including report and policy writing)
• Proven conceptual and analytical ability, initiative and independent judgement (including audit experience)
• Demonstrated planning and policy development skills
• Knowledge and understanding of the healthcare sector, in particular policies and practices that effects quality and clinical risk
• Contemporary quality and clinical risk management knowledge

Desirable:

• Experience in the healthcare sector
• Postgraduate qualifications in a related field

Why join us?

Mater is Queensland's largest not-for-profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research — and it's our people who make the difference.

We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose-driven organisation that values innovation, compassion, and excellence.

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland's Largest and Most Innovative Not-for-Profit Healthcare Team.

Be part of something bigger. Make your move with Mater. #MAKEYOURMATERMOVE

Find out more about living in Central Queensland/North Queensland by visiting our Local Living page.

For more information regarding the role, please contact Allison Cassidy, General Manager Rockhampton Hospital,

Applications close on Friday 5th September 2025. Please note, we may contact applications prior to the closing date, please do not hesitate to APPLY NOW

Mater is committed to the wellbeing of their staff, and it is underpinned by our flexible and remote working policies.

Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.

Mater Group is dedicated to creating a workplace that values diversity and inclusion. As an Equal Opportunity Employer, we welcome applications from individuals of all backgrounds and abilities. We believe in providing equal opportunities for all qualified candidates.

For more information regarding Reconciliation at Mater, please visit our Reconciliation webpage.