Business Administration Support

2 weeks ago

Darwin, Northern Territory, Australia Rentokil Initial Full time $60,000 - $80,000 per year
Job Description:
  • Liaising with customers directly via email and phone calls on a daily basis
  • Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
  • Build and maintain strong, long-lasting customer relationships with both external and internal customers
  • Work cross functionally with the internal service delivery teams to ensure customer needs are being met.
  • A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers.
  • Collation and preparation of reports
  • Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance
The ideal candidate will possess:
  • Experience in working as Business Support, Administration or Coordinator (essential)
  • Excellent customer service skills (phone based)
  • Intermediate computer skills
  • Complaint handling and conflict resolution skills
  • Ability to work under pressure, multi-task and work autonomously
  • High attention to detail
  • Outstanding verbal and written communication skills
  • Love working in a team environment
What is on offer:
  • Competitive salary.
  • A friendly, supportive environment where you can enjoy going to work each day.
  • Access to staff benefits and discount programs with major retailers and stores.
  • Comprehensive training via the company's in-house programs.
  • Access to ample on-site car parking.
ABOUT THE COMPANY

Rentokil Initial

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