Business Effectiveness Specialist

At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.

Shape smarter ways of working in Workers Compensation. As the Business Effectiveness Specialist Workers Compensation, youll interpret regulatory and organisational frameworks to support services and initiatives that improve operational performance and drive continuous improvement. Acting as a key link between the delivery& performance operations team and the broader IIA and Workers Compensation business, youll help prioritise and deliver initiatives that matter. From performance monitoring and customer insights to process optimisation and tech-enabled solutions, youll make recommendations and turn them into action. If you enjoy blending analysis with project delivery and influencing change, this is your opportunity to make a real impact. This is a permanent full-time role based in multiple locations across Australia.

What You'll Do

Support strategic underwriting initiatives and deliver projects that enable process and technology improvements Analyse data and provide actionable insights to improve operational performance and customer outcomes Coordinate and prioritise initiatives across Workers Compensation Design and implement reporting solutions using tools such as Tableau to drive insights and trends Drive continuous improvement through process optimisation and change management activities Collaborate with stakeholders to ensure successful delivery of business projects and capability uplift

What You'll Bring

Demonstrated experience in underwriting (within Workers Compensation product highly desirable) and strong commercial understanding Background in business analysis and project delivery, ideally across tech-enabled initiatives Ability to interpret data and present insights clearly using reporting tools Strong communication skills and confidence working with multiple stakeholders Familiarity with Tableau, macros, and VBA is highly regarded

What We Offer

Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for whats important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech& appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.*employment type eligibility criteria apply

Applications close: Tuesday 2 December :59PM AEDT

Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation.

More About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. Thats not just words. Its our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.