NOC Manager

With a proven track record of delivering transformative connectivity, SUBCO owns and operates critical submarine cable assets linking Australia to Asia, the Middle East, and beyond. Building on this foundation, a new 5,000 km domestic cable system - connecting emerging digital hubs across Australia - is set to go live in 2026, marking a major milestone in SUBCO's evolution.

As demand for high-capacity, resilient infrastructure accelerates, SUBCO is entering a strategic growth phase of major scale up, actively pursuing global opportunities to deliver innovative connectivity solutions that meet the needs of cloud, content, and AI-driven enterprises.

About the Role

As the NOC Manager for SUBCO, you will provide overall direction and leadership to the operations activities of the NOC (Network Operations Centre), owning the day-to-day coordination, management, monitoring, and performance. You will be the eyes and ears across all network infrastructure projects, you will liaise with key Executives within the SUBCO and wider Soda Infrastructure group, third party technicians and external clients and customers.

This role can be located in either Brisbane or Melbourne.

Role Responsibilities

Operational Management

• Oversee, operate and configure our global network and support systems
• Ensure continual process improvement within the NOC including, automation tasks and reporting, implementation of enterprise-wide monitoring initiatives, and routine administration tasks
• Manage and provide, as needed, hands-on technical support work related to the overall health and maintenance of the organisation's multiple environments
• Manage the resolution of Incidents across the full range of supported services, specialising in IP and Transmission technologies. This includes prioritisation, communication, review and escalation.
• Perform tier-2 and 3 escalation support and act as the point of contact in the NOC for all inquiries from Senior Leadership and other Managers
• Real-time, crisis management and communication of network security, health and status to internal and external stakeholder
• Troubleshooting, restoration of services and regular analysis of overall system delivery
• Monitor all critical infrastructure across the SUBCO including fibre, transmission, switch/routing assets and inventory spares
• Investigate network alerts, hardware malfunctions and any, outages planned and unplanned, and complete post incidence reports for the customer and Group Executives
• Define, implement, and enforce configuration management and change management policies and practices
• Review key dashboards for transparency of reporting uptime and other metrics as identified
• Coordinate and lead vendor meetings, including with partners such as Omantel
• Act as the key point of contact for all internal stakeholders and external partners related to the NOC
• Develop and maintain automated reporting processes to produce and deliver regular updates, including weekly operational reports and DOD reporting, ensuring accuracy, timeliness, and minimal manual effort

Team Resource Management

• Oversee and manage workflow distribution across the NOC team to maintain efficiency and responsiveness
• Ensure the effective completion of proactive and reactive operational tasks and routines by the shift team through prioritisation, allocation, progression, resourcing, and appropriate escalation—while developing automation solutions, building team automation skills, and eliminating repetitive manual work to improve efficiency and meet service level requirements.
• Interfacing with the team for the continuous quality, performance, and improvement on all network operations and infrastructure
• Provide overall expertise, advice, and guidance within the network operations function
• Oversee team roster to ensure adequate coverage and appropriate task allocation
• Monitor team compliance with operational processes and escalate non-compliance to Management
• Provide day-to-day people and performance oversight in a Team Lead capacity, escalating issues as required

About You

• Demonstrated knowledge of network deployment and infrastructure, with excellent troubleshooting skills and a proven ability to apply automation and continuous improvement practices to optimise operations
• High level customer relationship management, communication, and interpersonal skills.
• Excellent time management and organisational skills.
• Ability to staff as required to ensure seamless operation of the NOC
• Ability to manage multiple tasks simultaneously, solve problems, manage, and meet deadlines
• Sounds knowledge of a telecoms operational environment
• Understanding of transmission/long-haul-subsea-optical networks