Renewals Manager

1 week ago

Melbourne, Victoria, Australia Darktrace Full time $70,000 - $120,000 per year

Darktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. Founded in 2013, Darktrace provides the essential cybersecurity platform protecting nearly 10,000 organizations from unknown threats using its proprietary AI. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to cloud to email. Breakthrough innovations from our R&D teams have resulted in over 200 patent applications filed. Darktrace's platform and services are supported by over 2,400 employees around the world. To learn more, visit

Job Description
In the Renewals Manager role, you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Customer Success and Sales teams to mitigate risks and deliver accurate forecasts. This role requires a strong understanding of customer needs, excellent communication skills, and the ability to work independently with some oversight.

Key Duties & Responsibilities

  • Manage a portfolio of 30-40 existing customers to ensure on-time renewals and drive customer retention.
  • Collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain and at-risk deals.
  • Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to customers' evolving use cases and needs.
  • Deliver accurate renewal and expansion forecasts to the Renewal Director on a weekly, monthly, and quarterly basis.
  • Ensure renewal notes are updated in Sparta and contract requests are reviewed correctly.
  • Use onboarding training and the Darktrace Academy to improve product knowledge.
  • Serve as a commercial resource to customers on renewal proposal calls.
  • Mentor more junior team members by sharing best practices and helping ramp up new team members.

Qualifications & Experience

  • 2-3 years of work experience in a role that encompasses Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting.
  • Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals across every industry vertical.
  • Familiarity with enterprise networking technology (preferred, not required) and a foundational understanding of cybersecurity concepts.
  • Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
  • Ability to solve problems and adapt to changing circumstances.
  • Capability to make decisions proactively and independently within appropriate boundaries.

  • Renewals Manager

    4 days ago

    Melbourne, Victoria, Australia Darktrace Full time

    OverviewIn the Renewals Manager role, you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Customer Success and Sales teams to mitigate risks and deliver...

  • Renewals Manager

    5 days ago

    Melbourne, Victoria, Australia Darktrace Full time

    OverviewIn the Renewals Manager role, you will be responsible for managing the renewal process for a portfolio of named accounts. Your primary goal will be to drive customer retention and expansion by ensuring timely renewals and identifying upsell opportunities. You will work closely with the Customer Success and Sales teams to mitigate risks and deliver...

  • Renewals Manager

    4 days ago

    Melbourne, Victoria, Australia Darktrace Full time

    OverviewJoin to apply for the Renewals Manager role at DarktraceDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to...

  • Renewals Manager

    4 days ago

    Melbourne, Victoria, Australia Darktrace Full time

    OverviewJoin to apply for the Renewals Manager role at DarktraceDarktrace is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day. The Darktrace Active AI Security Platform delivers a proactive approach to cyber resilience to secure the business across the entire digital estate – from network to...

  • Manager, Renewals

    7 days ago

    Melbourne, Victoria, Australia Salesforce Full time

    **Job Category **:Customer Success Group**Job Details**: The Salesforce Manager Renewals, is responsible for leading a team of 4-5 renewal professionals dedicated to protecting and growing revenues in their designated territory. We are responsible for the day-to-day management of team activities, identifying and forecasting attrition risk, design and...

  • Renewal Manager

    4 days ago

    Melbourne, Victoria, Australia Go1 Full time

    Join to apply for the Renewal Manager role at Go12 days ago Be among the first 25 applicantsJoin to apply for the Renewal Manager role at Go1At Go1, we're on a mission to enable companies to achieve the impossible by maximizing the potential of their people. From a small startup to the world's largest aggregator of learning content, we've grown by solving...

  • Renewal Portfolio Manager

    5 days ago

    Melbourne, Victoria, Australia beBeeRenewal Full time $90,000 - $123,456

    Job SummaryThis position involves overseeing a portfolio of existing customers to ensure timely renewals and driving customer retention.The Renewal Manager will collaborate with the Customer Success team to understand upcoming renewals and assess risk, developing mitigation plans for uncertain deals.Key responsibilities include managing a portfolio of 30-40...

  • Renewal Risk Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRiskRenewal Full time $90,000 - $120,000

    Key Role: Risk Renewal SpecialistAs a highly skilled risk management professional, you will be responsible for managing full renewal processes, including outbound calls and documentation.Identify member needs and match with relevant solutions.Collaborate with underwriting and field teams to ensure seamless service delivery.Role Requirements:Proven sales...

  • Manager of Renewable Energy Assets

    5 days ago

    Melbourne, Victoria, Australia beBeeRenewable Full time $123,712 - $164,569

    Renewable Energy Asset Manager OpportunityThis is an exciting chance to work with renewable energy assets in a reputable company with a strong team culture. As the new Renewable Energy Asset Manager, you will be responsible for managing these assets from a technical, commercial, and financial perspective.The ideal candidate should have 8+ years of experience...

  • Renewal Manager

    4 days ago

    Melbourne, Victoria, Australia beBeeProject Full time $90,000 - $110,000

    Job OpportunityThis senior project officer will oversee the delivery of water and sewer renewals across a service region.ResponsibilitiesDeliver allocated projects per business delivery frameworks.Ensure all safety matters are raised and resolved as required.Maintain delivery partnerships, ensuring governing committees and working groups are led, attended...