Customer Care Consultant

3 days ago

Sydney, New South Wales, Australia Ambu AS Full time $104,000 - $130,878 per year

Are you passionate about making a difference in the lives of others?

Ambu has been bringing the solutions of the future to life since 1937. Today, millions of patients and healthcare professionals worldwide depend on the efficiency, safety and performance of our single-use endoscopy, anaesthesia, and patient monitoring solutions. If you are excited by the idea of contributing in a fast-paced, high-growth organization where your work can make a real difference, we want you to join our team

We are seeking a customer-centric and motivated individual to join Customer Services Team. You'll be responsible for delivering outstanding service to our internal and external customers. Attitude is everything, and we're looking for someone who thrives on solving problems and is a pro at juggling multiple priorities.

What You'll Do

  • Be the first point of contact for our internal and external customers
  • Provide first-class customer support via phone, email, and other channels
  • Process orders and returns, ensuring clear communication and timely resolution
  • Resolve issues with an empathetic and a solutions focused approach
  • Champion a culture of service excellence by promoting customer-centric thinking
  • Collaborate with cross-functional teams

What You'll Bring
Ideally, you'll have experience in a Customer Service role. You'll also have:

  • Demonstrated passion for delivering exceptional customer experiences
  • Exceptional interpersonal and communication skills
  • Experience with CRM or ERP systems and a good understanding of customer service processes
  • High level of working knowledge of Microsoft Office suite of products
  • Experience in the medical and/or related industry is desirable

What We Offer

  • Health and wellness subsidy
  • Extra days leave for your birthday
  • Time to give back with paid volunteer leave
  • Ongoing training and education
  • Fun and collaborative team environment

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